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Assets & RMM
Assets & RMM
Stay on top of client systems with remote monitoring of unlimited assets, automated alert remediation, patch management, and more.
- RMM Set Up Guide (101)
- RMM Training Guide (102)
- Automation Setup Guide
- Technician Training Guide
- Migrate Assets From Another RMM
- About the Assets & RMM Tab/Page
- About the Asset Details Page
- Wake on LAN (WOL)
- Work with Assets
- Custom Fields for Assets & Tickets
- Enable SNMP on an Asset
- Asset Approval Process
- Chat with End Users from the System Tray
- Create OID Monitors
- Work with OID Monitor Recipes
- RMM Settings Reference
- RMM Reports
Agents, Alerts, & Automations
Automate and scale IT service management and monitoring tasks so humans can focus on more complex work.
- Install and Deploy the Syncro RMM Agent
- Feature Matrix: Windows vs. Mac Agent
- Work with the Syncro Mac Agent
- Stored Syncro Agent Data
- View & Act on Generated Alerts
- Act on Bad Block Warnings
- Create Automated Remediations for Alerts
- Automated Remediations Reference
- Bill for Windows Updates
- Syncro Exceptions and Allowlists
- Uninstall Syncro Agents
- Full Disk Cleanup with Ticket & Billable Time
Network Discovery
Policies
Capture your Standard Operating Procedures (SOPs) about assets in reusable policy settings.
- RMM Policy Best Practices for Security & Efficiency
- About the Policies Tab/Page
- About Policy Inheritance
- Work in Syncro's Policy Builder
- Create a Policy
- Assign a Policy
- About the Assets & Policies Subtab
- Bulk Assign Policies
- Edit a Policy
- Remove a Policy
- Work with Event Log Policies
- Work with Process & Service Monitors
- Work with Agent Contact Forms
- Third-Party Patch Management
- Windows Update Management
- Windows Updates on Assets
- About the Patching Dashboard
Remote Access
Diagnose and solve customer issues without going on-site using Syncro’s remote access tools.
- Enable Remote Access
- Remotely Access a Machine via Splashtop
- Use Backgrounding Tools
- Splashtop Work From Home
- Switch to Syncro Splashtop When Moving from Another RMM
- Splashtop SOS
- Use Splashtop on a Mac
- Splashtop Remote Printing
- Troubleshooting Splashtop
- Disable & Uninstall Splashtop
- ScreenConnect Integration
- Splashtop Integration - BYO
Scripting & APIs
Use scripting to gain maximum flexibility and interoperability with tools you already use. Use our powerful API to customize Syncro any way you want.
- Scripts Training Guide
- Manage Scripts
- Use Scripts
- Community Script Library
- Scripts Reference
- Syncro REST API - Build Custom Extensions/Apps/Add-ons
- API Tokens
- Update the Syncro Agent from Windows 10 to Windows 11
- Third-Party Patch Management with Ninite
- Silently Remove McAfee
- Force Office C2R Versions to Update