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Upcoming Backgrounding Tools Update - July 28, 2025
We're rolling out an update to the Backgrounding Tools module on Monday, July 28, 2025.
This release includes:
-
Full removal of
openhardwaremonitor.sysand associated temperature probe monitoring to enhance the module's security and stability. - A UI branding refresh for Backgrounding Tools to align with Syncro's updated branding.
Note: While temperature probe monitoring is being removed, alternative solutions are available in our Community Script Library here (login required).
Important Information for all Backgrounding Tools Releases:
- Backgrounding Tools releases are automatic; no manual action is needed.
- The update affects the following path on Windows Agents:
C:\Program Files\RepairTech\Syncro. - Action required for whitelisting: If you use tools like ThreatLocker or AppLocker, you'll need to allow this path to ensure continued automatic updates.
- For details, see our Exceptions and Allowlist documentation.
Since the feature release on July 9, here are some Quality of Life updates that we've made in Syncro:
Agent
- Released backend updates to enable SNMPv3 monitoring within the Windows agent.
- Released backend updates to support new capabilities for SNMPv3 network discovery.
- Fixed an issue where remote installs via Network Discovery would fail if a local admin username was provided without a domain.
Assets
Fixed an issue where the Site / Address column in the Asset list sorted Assets without values in the column randomly.
End Users
Fixed an issue where Contact Tags assigned to End Users were removing after a refresh when unrelated edits were not saved.
Reports
- Fixed an issue where the Period drop down on the Tickets Created Report would revert back to “Since 365 days ago”.
- Fixed an issue with the formatting of time in the CSV export of the Ticket Time Entry Report.
- Fixed an issue where data was not appearing on the Ticket Time Entry Report when Today or Yesterday were the selected Periods.
Tickets
- You can now navigate directly to the End User Details page from the Contact column on the new Ticket page.
- Improved the dropdown for Duration in the View Log pop up.
- Fixed an issue with the Labor Log toggle displaying incorrectly.
- Fixed an issue where the Assignee field on the Ticket Details page would shrink after certain updates causing it to be unclickable.
- Fixed an issue where Ticket Views set to filter by Customer Organization would include other tickets when grouped by Status.
- Fixed an issue where the ticket groupings would not expand when clicking the chevron.