Since the release on March 4, here are some quality of life improvements that we have made in Syncro:

API

• The all_comments parameter of the Tickets API now defaults to false if it is not provided which means that only the initial comment or ticket description is returned. The Ticket Comments endpoint is the recommended path to retrieve the full comment history of tickets.
• Fixed a bug which prevented Invoice Due Date from updating via an API call.

Assets

To help partners maintain HIPAA compliance and end-user transparency, we’ve introduced granular session notification controls for Syncro Remote with Splashtop. In the remote access policy settings, you can now customize notification types, including popups, banners, or both, and ensure they remain non-dismissible throughout a remote session on Windows, Mac, and Linux assets. 

End User Portal

Fixed an error which could lead to not being able to paste into a Ticket Comment in the Customer Portal under certain conditions.

Invoices

• Fixed an issue with bundles not retaining ticket details when added to invoices.
• Fixed an issue where bundles did not display in the right order on invoices.
• Fixed an over eager validation which could lead to a line item to not apply as expected to a recurring schedule.

Mobile App

Fixed a back-end error which could lead to the search in the mobile app not returning desired results consistently.

Tickets

• Improved Assignee/Subscriber selection for Tickets. Users will now only see relevant comanaged users in the Ticket Assignee and Subscriber fields based on their assigned permission groups.
• Fixed an issue where Ticket Automations configured to unassign technicians from tickets was not working.
• Fixed an issue where credentials in Secret (Encrypted) Ticket Custom Fields were no longer accessible from the Ticket Details page without clicking Edit.

Other

• Optimizations have been made in Search All Things to prevent time-outs in general.
• Fixed an issue where users in Security Groups configured for Select Customers could experience timeout errors when searching on the Asset page or through Search All Things.
• Addressed issues with timeouts running Database Exports.
• Fixed an issue where line breaks in the Message field for Store Credit resulted in a 500 Error.