Latest Updates
Table of Contents
Windows Agent 1.0.197 Release: 12/17/25
Windows Agent version 1.0.197.18316 will be deployed on Wednesday, December 17, 2025.
Key Updates in This Release:
- Prevents Third-Party Patching from incorrectly downgrading applications set to 'Update if Present' to an earlier version.
- Ensures the System Tray's 'Send Email' option launches correctly when Microsoft Outlook is the default email client.
- Improves the accuracy of 'Form Factor' detection in the System Properties field for Windows devices.
Important Information for all Agent Releases:
- Agent releases are automatic; no manual action is needed.
- The update affects the path: C:\Program Files\RepairTech\Syncro.
- Action required for whitelisting: If you use tools like ThreatLocker or AppLocker, you'll need to allow this path to ensure continued automatic updates.
For details, see our Exceptions and Allowlist documentation.
Since the feature release on December 3, here are some quality of life improvements that we have made in Syncro:
Assets
- Added permissions to Security Groups for All Customers for Viewing, Creating, Editing, and Deleting Asset Custom Fields.
- Fixed an issue where saved asset searches returned a 404 error if the search referenced a policy folder that had been deleted.
- Eliminates a memory spike in the SyncroLive process caused by screen resolution changes during Remote Desktop sessions.
- Resolves persisting ‘Remote Host not Found’ errors in Backgrounding Tools resulting from our agent not exiting properly after Windows session changes (e.g. logout, RDP connections).
Backup
Improved handling of 0 users on the usage reports.
Invoices
- Addressed an issue with timeouts which could be triggered when deleting line items on estimates and invoices as well as on invoice deletion.
- Fixed the table header formatting on Recurring Invoices.
Microsoft 365 integration
Added information about Baseline Rules aiding in categorization and providing more insight into how their implementation may impact an organization.
Mobile App
The scope of tickets displayed to users with limited customer access has been improved.
Payments
Fixed an issue that could lead to a 500 error on successful payment confirmation in the End User Portal.
Reports
Fixed an issue in the Customer Sales Summary where, in some cases, the customer balance inaccurately display balances of $0.
Scripts
Manual, on-demand script runs now execute immediately before any pending recurring scheduled scripts, resolving delays for urgent actions.
Tickets
- Renamed the system Ticket View previously called “All” to be “All Unresolved” to better reflect the tickets that it is actually returning.
- Applied alphabetical ordering to the Technician drop down lists on the Ticket Index and Ticket Details pages.
- Fixed an issue where the Billable Time column on the Ticket Index page was not getting updated from the Labor Log.
Other
- Addressed an issue causing time-outs with the Notifications slide out at the top of all pages.
- Fixed an issue with adaptive cards not posting notifications to the Teams mobile app.