Since the feature release on November 5, here are some quality of life updates that we've made in Syncro:

Assets

• Fixed an issue where Saved Asset Searches for Bitdefender were not properly filtering for Mac assets.
• Fixed an issue where the total displayed next to the Saved Asset Search name did not respect the user's Security Group if they were restricted to select customers.  It did not show the actual assets, but the total number displayed could be higher than the actual assets returned in the search.
• Fixed an issue where assets in the top level policy folder weren't returning in Asset Saved Searches by Policy Folder Name. 

Calendars

Fixed an issue where hovering a full day appointment caused unexpected UI issues.

Chat

Fixed an issue where chat sessions didn't always terminate properly causing assignment settings in policies to not be respected.

Customer Organizations

Fixed an issue with slow loading times of Organization pages for Organizations with large communication logs.

Invoices

Fixed an issue where the Pay Online and PayPal links didn't display in invoice emails if one of the identified recipients doesn't have an email address configured.

Microsoft 365 Integration

Added logic to prevent admins from having to authenticate multiple times when setting up a new tenant.

Mobile App

• Added 'Assigned Tech' field to New Ticket create page based on the setting in Ticket Preferences from the Web app.
• Improved the home screen loading performance.

Policies

Fixed an issue where editing the option to Skip Offline Assets on a previously saved policy would not update effective policies.

Reporting

• Added a CSV Export option to the Applied Policy Report
• Fixed an issue where Ticket Time By Customer and Ticket Time Entry Reports were incorrectly showing billable time for the non Billable fields.
• The Site/Address column in the Ticket List block of Report Builder will now display the Site Address consistently.

Tickets

• Added Additional CC fields on Tickets-New page.
• Improved the UI of the Additional CC fields on Ticket-Workflows.
• Fixed a scenario which could lead to recurring tickets not generating when expected.
• Fixed an issue when downloading a PNG would instead first open it into another tab in the browser unexpectedly.
• Fixed an issue where multiple tickets could be created when quickly clicking the Create Ticket multiple times.
• Fixed an issue that could lead to a disabled labor product showing in the Labor Log as 'unknown'.
• Fixed an issue with email replies from GWSMO not posting to ticket communications.
• Fixed an issue where tickets re-opened due to a customer reply could be assigned to disabled technicians when the original ticket was assigned to a technician now disabled.
• Fixed an issue that could cause the system to time out when creating a ticket.

Other

• Added Contact Tags to the PDF/Email Ticket Templates list.
• Fixed a case where the 'Contact - Was created' Notification set stopped working.
• Update the Product Description field on the Products & Services Index to wrap more appropriately within the page.