Since the release on February 4, here are some of the quality of life improvements that we have made in Syncro:

Invoices

• Added Bill-For-Units Universal-Billing functionality to legacy Recurring Invoice Line Items.
• Added new columns to Estimate Index to improve ability to sort Estimate Status and Invoice State for Estimates.
• Fixed an issue which prevented the triggering of ad-hoc emails under certain conditions.
• Search All Things will now properly return Invoices with letters as part of the Invoice Number.

Mobile App

• Added the ability to search for Assets by Assigned End User.
• Added Assigned End User field to Asset Detail page.
• Improved the Date Selector in the Appointment create/update flow.
• Fixed a Ticket refresh problem when a Worksheet was created or deleted.

Reports

• Reports can now be created that will show patches applied to customer machines, helping provide metrics to customers to help with compliance scenarios.
• The Sales Summary by Customer now contains pagination to help with large data sets.
• Account level date formatting now properly applies when running the Ticket Efficiency Reports with Custom Date Ranges.

Tickets

• A series of performance improvements were made to the new Ticket page particularly when loading the page with ticket groupings and expanding ticket groupings with many tickets.
• We have updated Outbound Email functionality in Ticket Automation to respect SMTP settings.
• When a parent ticket is merged with another ticket, the child tickets of that parent will become child tickets of the merged ticket.
• Fixed an issue where replies to merged tickets could generate a new ticket instead of adding to the communication history of the merged ticket.
• Fixed an issue where the sort order of ticket groupings by priority did not show the tickets in the grouping with no assigned priority at the top.
• Updated the "A Ticket Was Assigned To You" Email Notification to include the ticket link at the top of the ticket and adjusted some formatting in the notification body for better parsing.
• Fixed an issue where a Labor Item that is excluded via an Active Contract is available in the Ticket Labor Log Rate dropdown when said Labor Item is set as the Default Ticket Timer Labor.
• Fixed an issue where Default Labor Item were overridden by alphabetical first choice on all tickets with Active Contracts.
• Fixed cases where the Ticket Creation process allows selection of Archived Customers when typing in Customer name and pressing the Enter Key instead of using dropdown.
• Copy pasting emails from Additional Ticket CC's now behaves as expected.

Other

• Performance improvements were made to the Search All Things backend queries.
• KB article link is now available when trying to publish scripts to the script library.
• Fixed an issue where if the Appointments - View All permission was disabled, users in the Security Group couldn't access the Calendar module at all.
• Fixed an issue where the Refurbs section was not available to non Global Admin users with all of the applicable permissions enabled.
• Fixed an issue with the display of phone numbers on the Customer Organization and Asset pages when the account locale is France.
• Fixed a case where the Custom Widget 'Date Field' calendar picker would not appear when the field is selected.