These improvements cover updates made since the July 9 release.

New Features

SNMPv3 Network Discovery and Monitoring

Network Discovery and SNMP Monitoring now includes full support for SNMPv3, enabling you to easily meet security rules like HIPAA, PCI DSS, and GDPR by using secure SNMP settings across all your client networks.

Read more here: Enable SNMP On An Asset and Work with Network Discovery Profiles.

Microsoft User Actions: Revoke Sessions & Block Users

We’re excited to introduce two new Microsoft user actions: Revoke Active Sessions and Block/Unblock User, giving technicians direct control to secure user accounts in mapped Microsoft 365 tenants.

This enhancement extends Syncro’s Microsoft user actions by enabling real-time identity control across customer tenants. Technicians can revoke session tokens or block users with a single click, helping prevent unauthorized access and accelerate resolution without needing to log in to the Microsoft admin portal. 

Read more here: End User Details. 

Syncro Mobile App: Dark Mode

Enhance the Syncro Mobile App experience for on-the-go technicians by reducing eye strain and improving visibility in low-light conditions.

This design choice is specifically engineered to minimize blue light exposure, reduce glare, and optimize screen readability in both dim and bright environments. The result is a more comfortable viewing experience that can help alleviate technician eye strain during long working hours and enhance focus on tasks such as ticket management, asset inspection, and remote troubleshooting.

Read more here: Syncro Mobile App. 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life updates that we've made in this release:

Agent

• Fixed an issue where remote installs via Network Discovery would fail if a local admin username was provided without a domain.
• Fixed an issue where SNMP Monitors configured using hostnames (instead of IP addresses) were failing to connect and timing out. 

Assets

• Fixed an issue where the Site / Address column in the Asset list sorted Assets without values in the column randomly.
• Fixed an issue where the Asset Export did not include filtered results from the Asset Search.

Automated Remediation

Fixed an issue preventing the Trigger Category dropdown from scrolling properly.

Backgrounding Tools

• Removed openhardwaremonitor.sys and associated temperature probe monitoring to enhance the module's security and stability.
• Refreshed the UI branding for Backgrounding Tools to align with Syncro's updated branding.

Calendar

Improved visibility of text on hover over appointments in dark mode.

Customer Organizations

Added Customer Tag support to the Customer API endpoint.

End Users

• Fixed an issue where Contact Tags assigned to End Users were removing after a refresh when unrelated edits were not saved.
• Fixed an issue where the Remote Access button in the Associated Assets section did not launch properly.
• Clicking on Backgrounding Tools in the Associated Assets section now opens in a new tab.

Invoices

Updated invoices created via API to automatically sync to QuickBooks when integrated.

Microsoft Integration

• Updated our Microsoft 365 integration GDAP checks to support the fully granular "one role per security group" model, reducing configuration errors.
• Removed the Defender for Endpoint dependency for the Microsoft 365 integration, eliminating the need for manual workarounds for Business Basic and Standard Tenants.
• Updated the Baselines drift notification copy to improve readability across all mediums.

Mobile App

• Fixed an issue that would lead to Appointments not displaying correctly in tickets.
• Fixed an issue where Issue Type could not be updated when creating tickets from chat messages.
• Fixed a display issue that could result in the Ticket List displaying multiple times.
• Fixed an issue with the Appointment date not displaying per locale format.

Reports

• Fixed an issue where the Period drop down on the Tickets Created Report would revert back to “Since 365 days ago”.
• Fixed an issue with the formatting of time in the CSV export of the Ticket Time Entry Report.
• Fixed an issue where data was not appearing on the Ticket Time Entry Report when Today or Yesterday were the selected Periods.
• Fixed an issue in the Executive Summary Report causing some graphs not to render all colors correctly.

Tickets

• You can now configure Ticket Automations to change Issue Type on tickets.
• You can now navigate directly to the End User Details page from the Contact column on the new Ticket page.
• Customer icons assigned to Customers through Customer Custom Fields now display in the new Ticket page.
• Improved the dropdown for Duration in the View Log pop up.
• Fixed an issue with the Labor Log toggle displaying incorrectly.
• Fixed an issue where the Assignee field on the Ticket Details page would shrink after certain updates causing it to be unclickable.
• Fixed an issue where Ticket Views set to filter by Customer Organization would include other tickets when grouped by Status.
• Fixed an issue where the ticket groupings would not expand when clicking the chevron.
• Fixed an issue where the Ticket Reply notification would be sent in addition to the New Ticket Created notification when tickets were created.
• Fixed an issue where the Ticket Workflows page would not paginate when more than 15 workflows are created.
• Fixed an issue where an error saying “Cannot Read Properties of Undefined” displayed when grouping tickets by Customer.
• Fixed an issue where the Ticket Timer would default to billable even when the Ticket Preferences were set to default to non-billable.
• Fixed an issue with the calculation of the Average Response Time on the Dashboard page.
• Fixed an issue with the Subscribed filter in Ticket Views when tickets are grouped.