These improvements cover updates made since the June 4 release.

New Features

Windows Patching Dashboard

Enjoy the simplicity of using a dedicated dashboard for centralized patch reporting and management across all of your Windows devices.

The Windows Patching Dashboard feature pulls key patching data together and presents it in a clean, visual format that’s easy to understand and act on. For instance, you can quickly identify devices missing updates, verify policy application, filter data, and assess overall compliance posture, all within one view. From the dashboard, you can also take action like installing selected patches or rebooting devices. 

Read more here: About the Patching Dashboard.

Ticket Timer Enhancements

Reduce the time and effort required to track and manage time on tickets!

Ticket Timer Enhancements, a user-centric overhaul of Syncro’s existing time-tracking interface, is now live. This update simplifies navigation and allows live note-taking while the timer runs, so you can capture details as you work, as well as a streamlined labor log that makes it easier to see what’s charged, pending, or invoiced. These changes make time tracking faster, clearer, and more efficient.

Read more here: Add Billable Time to a Ticket.

Security Baselines

Transform technical assessments into compelling business opportunities to drive revenue growth while enhancing client security.

The CIS (Center for Internet Security) Baseline Essentials for Microsoft 365 is a powerful sales and project scoping tool for MSPs, generating actionable insights that highlight critical security gaps and improvement areas in clients' M365 environments. This data-driven approach enables you to:

1. Identify high-priority security enhancements
2. Develop targeted project proposals
3. Justify the value of additional services
4. Demonstrate expertise in M365 security optimization
5. Build trust through transparent communication of security posture

Available in the Team plan at no extra cost.

Watch this short video to see it in action:

Read more here: About Security Posture Management & Baselines. 

Unified Technician Ticket View

New Ticket View configuration options for technicians to easily see assigned, unassigned, and subscribed tickets in one Ticket View.

For ease of use, a new system Ticket View called “My Queue” has been added with this configuration.  “My Queue” and the configuration options to create a customized version of it are available to all Syncro accounts.  Additionally, Team Plan admins can make “My Queue” or a customized version of it the default Ticket View for all of their technicians.

Read more here: About the Unified Ticket View for Techs.

End User Page Enhancements: Asset & Ticket Linking

Streamline workflows with an updated End User Details page with a new Tickets section for viewing and managing recent tickets and an updated Associated Assets section for streamlined asset management.

You can now view recent tickets, associate or remove assets, and initiate support actions directly from the End User Details page. This central hub eliminates the need to switch between multiple screens, saving time and improving efficiency when managing End Users and their related resources.

Read more here: End User Details & Actions. 

Syncro Mobile App: Canned Responses

Respond to frequently asked questions with pre-written messages to enhance efficiency and reduce response times.

Mobile App Canned Responses allow you to create and save a library of frequently used messages. These pre-written responses can be quickly accessed and sent with a single tap, eliminating the need to type out the same text repeatedly. This feature is designed to save time and ensure that consistent, accurate information is delivered to customers and users. 

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Read more here: Syncro Mobile: Work with Tickets.

Warranty Tracking

Eliminate manual warranty tracking and reduce the risk of missing warranty expirations to support better planning and client service.

Syncro’s Asset Warranty Tracking automatically reports, tracks, and sends alerts on warranty status for computers from top manufacturers (Dell, HP, Lenovo, Microsoft, and Toshiba), reducing administrative overhead and minimizing the risk of missed warranty expirations.

Syncro will also support adding your own custom warranty dates when you extend a warranty through a third party, or when you want to track a warranty for an unsupported manufacturer (e.g., Asus or Acer).

Get ready for real-time insights, customizable alerts, and seamless reporting integrated directly into asset management workflows.

Available in the Team plan at no extra cost, and in the Core plan a la carte.

Watch this short video to see it in action:

Learn more here: Asset Warranty Tracking.

Quality of Life Improvements & Fixes to Existing Features

In response to your input, we have added these Quality of Life updates this month:

API

• Added support for creating, reading, updating, and deleting Contact Tags.
• Added support for creating, reading, updating, and deleting Ticket Tags on new and existing Tickets.

Assets

• A button displays next to the Assigned Contact on the Asset Details page that opens a new tab with the End User Details page of the Assigned Contact.
• Fixed an issue where the Installed Application search in Asset Saved Searches was also searching the vendor name.

Customer Organizations

• Created Date column has been added to the Organizations page.
• The End User Name is now the only column in the End User subtab that will navigate to the End User Details page, allowing for copying and pasting of other attributes and opening a new tab.
• Fixed issues with 50 character limit in the archived customer search bar.
• A View in Google Maps button has been added on the End User Details page that opens a new tab with the End User's address on a Google Maps page.

Estimates

• Estimate filters are now displayed by default on page load.

Invoices

• Invoice filters are now displayed by default on page load.
• Fixed an issue where the Business Name was not considered when sorting the Recurring Invoices index by (Customer) Organization.

Mobile

• Added Assigned Asset section to the End User screen.
• Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
• .Updated Asset Online Indicator for clarity.
• Made performance updates to chat in app.
• Fixed an issue that was causing outbound email to not consistently trigger as expected when creating a Public Ticket Note.

Reports

• Added "Customer" column to Internal Report Builder Ticket List Block.
• Fixed an issue where the Ticket Time Entry Report was using Pacific Time to determine the definition of a day.
• Fixed an issue with the Actual Time on the Ticket Time Entry Report not displaying in the correct format.

Scripts

• Fixed an issue where the one-time override for scripts modal wasn't loading properly.
• Fixed an issue where long script names were distorting the Scripts page.

Tickets

• The Ticket Details page no longer refreshes or jumps down to another section of the page when Ticket Info attributes like Status, Priority, and Assignee are set.
• A button displays next to the Assigned Contact on the Ticket Details page that opens a new tab with the End User Details page of the Assigned Contact.
• Removed Tech assignment requirement for Recurring Tickets.
• Fixed an issue where the Add Asset dropdown was not loading all assets during ticket creation.
• Fixed an issue where appointment reminders were sending with the appointment invitation when the appointment is less than 24 hours away.
• Fixed an issue where the Ticket Title field when creating a ticket was hard to read in dark mode.
• Fixed an issue where the warning about uncharged time when resolving a ticket was not displaying with the new Ticket page.
• Improved the performance of updating Status on the new Ticket page.

Other

• Expanded and collapsed categories in Admin are now retained.
• Fixed an issue with the {{rmm_alert_formatted_output}} and {{rmm_alert_status}} tags on Bitdefender AV alerts.
• Fixed an issue where the Xero Payment ID was not populating the Syncro Payment ID.
• Removed links to outdated help articles from Search All Things and Advanced Search.
• New Doc Center Assistant is now available! In addition to keyword searches, you can also just ask questions to find the right documentation!

For information about what else is coming, please visit the Syncro Platform Roadmap.