Syncro's Unified Technician Ticket View simplifies ticket management for Technicians. 

It allows each Technician to see assigned, unassigned, and subscribed tickets in one place, eliminating the need for them to check multiple Ticket Views. This simplifies onboarding and improves collaboration, efficiency, and organization, benefiting teams of all sizes.

You'll find this system-generated Ticket View (called “My Queue”) as the last PINNED VIEW in the Ticket Views panel:

Should you want to create a modified version of it, the unified Ticket View has the following configuration:

• Name: My Queue
• Set as default: False
• Visibility: Public
• Status Is Not: Resolved
• Tech: Current User; Unassigned
• Subscribed: Yes
• Primary Grouping: Tech

When a Technician clicks on this view, the Tickets table automatically provides a dashboard of useful information:

All of the Technician’s unresolved, assigned tickets appear in the first group ("My Tickets"). Next, all of the unresolved, unassigned tickets appear so the Tech can work on them ("Unassigned"). Any unresolved tickets the Tech is subscribed to are then displayed in alphabetical order, by assigned Tech. 

Note: Like other system Ticket Views, the “My Queue” Ticket View can’t be edited or deleted. However, you can always customize your own version of the My Queue system Ticket View.  For example, if you have a dispatcher, you can create a Ticket View with just the Tech’s assigned and subscribed tickets, letting the dispatcher handle the unassigned tickets.

Tip: If you're on the Team Plan, you can make the “My Queue” system Ticket View (or their own customized version) the default ticket view for your Technicians.