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Tickets
Tickets
Keep your team organized and work flowing smoothly with Syncro’s flexible ticketing system.
- Ticketing Training Guide (101)
- Ticketing Training Guide (102)
- Technician Training Guide
- About the Tickets Tab/Page
- About the Ticket Details Page
- About the Ticket Communications Section
- How Tickets Can Be Created
- How Ticket Statuses Change
- Collaborating on a Ticket
- Rework Tickets
- Work with Ticket Views
- About the "My Queue" Ticket View
- Use Ticket View Metrics
- How Ticket Metrics Are Calculated
- Ticket Settings Reference
Creating Tickets
Tracking Time
Smart Ticket Features
Classic Ticket Features
- About Ticket Automation Types & When They Run
- Work with Ticket Automations
- Ticket Automations Reference
- Add Troubleshooting Documentation to Tickets
- Link Related Tickets as Parents/Children
- Work with Ticket Tags
- Create a Ticket Worksheet
- Ways to Use Ticket Worksheets
- Work with Intake & Outtake Forms
- Create & Use Canned Responses
- Use the Repair Widget
- Custom Widget Flows
- Template Tags Reference