Syncro's advanced time tracking features help you and your technicians track time that is billable to your customers, as well as time that is not. For billable ticket time, you can add charges for the work you've done to an invoice so you can get paid for that work. 

To set up your Tickets to use Syncro's Non-Billable Labor feature, follow these steps:

1. Review your Ticket Settings and check any necessary boxes:
   1. Ticket Timer - Charge Billable Time by Default (Optional) 
   2. Ticket Timer - Time is Non-Billable by Default (Optional) 
   3. Enable Ticket Time Tracking Module (Required for the Labor Log/Ticket Timer) 
2. Set up any Labor Types/Rates. Syncro provides some defaults, but you should create any Products you'd like with a type of “Labor.” 
3. Set up any  Labor Type Time Requirements.  
4. Set up your Customer's Contract to use non-billable time for tickets. 
5. Review your Security Permissions and check any necessary boxes:
   1. Ticket Timer Log - Toggle Timer Entry Billable State (Optional)

Now your techs can work tickets without every having to think about whether they're adding billable or non-billable time. 

Then you can easily prepare an Invoice from ticket charges.