You uninstall a Syncro Agent by deleting the Asset. This will queue up a full uninstall on the device upon its next sync or reboot.

Uninstall the Syncro Windows Agent

In Windows, you can uninstall Syncro just like you would uninstall any other program. Open the Control Panel on the device and select “Add/Remove Programs” to uninstall the Syncro Windows Agent. In this case, a Policy may require that you enter a device uninstall code (PIN).

Or, follow these steps in Syncro:

1. Navigate to Assets & RMM, then click the hyperlinked name of an Asset: 
    
   Tip: You can also navigate to a specific Customer's Details page and scroll down to the Assets section: 
   
2. From the Actions button menu in the upper right, select “Delete”. 
3. Click OK to confirm. The Syncro Agent is completely uninstalled when you see this confirmation message: 
   
4. If you are uninstalling to re-install, reboot the device after the uninstall.

Uninstall the Syncro Mac Agent

The steps described for Windows should remove the Syncro Agent from any end-point, regardless of the operating system. 

However, if you run into a circumstance on a Mac where this isn't the case, you can also uninstall it locally by following these steps:

1. Launch Terminal.app.
2. In the Terminal, run the command: sudo syncro uninstall
3. When prompted, enter the User password to begin the uninstallation process.

Troubleshooting Syncro Agent Uninstalls

Windows

If you are unable to uninstall a Syncro Windows Agent by the methods described above, you can use one of the uninstallers below. Run the appropriate as an Admin on the device, then reboot.

Note: The zip file simply contains the batch file. 

SyncroUninstaller.bat 

SyncroUninstaller.zip 

Macs

An additional command for the Mac Agent uninstall is: sudo syncro uninstall full. 

This command removes the Syncro Agent UUID. 

Note: If the Agent has to be reinstalled on the asset, a new asset record will be created in Syncro. 

If the sudo syncro uninstall commands do not do seem to perform a clean uninstall, you may also want to review the agent files located at /Library/Application Support/Syncro and consider removing the Syncro folder.