AI Ticket Classifications Reference
The AI Ticket Classification feature is deprecated and will no longer be maintained as we transition to our next generation of AI. If you're using one of these classifications as a Condition in any Ticket Automations, we suggest replacing it with a similar Issue Type or Ticket Tag.
Syncro uses AI to place your Tickets into the following classifications. Syncro will continue to add to this list over time.
| Classification/Category Name |
|---|
| Account: General Account Tickets |
| Account: Change Account Permissions |
| Account: Login Help |
| Account: Move Access to Another User |
| Account: New Account Creation |
| Account: Password Reset |
| Account: User Offboarding |
| Account: User Onboarding |
| Audio_Video_Monitor_Tickets: General |
| Audio_Video_Monitor_Tickets: Audio Mic Issues |
| Audio_Video_Monitor_Tickets: Audio Sound Issues |
| Audio_Video_Monitor_Tickets: Monitor Hardware Issues |
| Audio_Video_Monitor_Tickets: Monitor Screen/Display Issues |
| Audio_Video_Monitor_Tickets: Webcam Issues |
| Backup_Sync: General |
| Backup_Sync: Backup Issues |
| Backup_Sync: Sync Issues |
| Email_tickets |
| MS_Software_tickets: General |
| MS_Software_tickets: EXCEL |
| MS_Software_tickets: License Expiry/Renewal |
| MS_Software_tickets: MS 365 |
| MS_Software_tickets: One Drive |
| MS_Software_tickets: Outlook |
| MS_Software_tickets: PowerPoint |
| MS_Software_tickets: SharePoint issues |
| MS_Software_tickets: Teams |
| MS_Software_tickets: WORD |
| Network: General |
| Network: Internet |
| Network: VPN |
| Network: Wifi |
| Other |
| Printer_Scanner: General |
| Printer_Scanner: Hardware Issues |
| Printer_Scanner: Install |
| Printer_Scanner: Paper Jam |
| Printer_Scanner: Print Quality |
| Printer_Scanner: Software Issues |
| Printer_Scanner: Toner/Ink |
| Security: General Incident |
| Security: Spam |
| Security: Virus |
| Slow_Computer: General |
| Slow_Computer: Slow Application |
| Storage_Space_Running_Out |
| Windows_OS_Tickets: General |
| Windows_OS_Tickets: BSOD |
| Windows_OS_Tickets: Windows Update Issues |