Navigate to Admin > RMM - Preferences to find all your RMM-related settings in Syncro.

This document describes what each setting does.

IMPORTANT: After changing RMM settings, be sure to scroll to the bottom of the page and click Save.

Agent Software Branding Settings

These settings apply to the Syncro Agent software:

• Accent Color: Select a color to be used on the Agent install/uninstall window.
• Windows Icon: Upload your logo or image (.ico file) to be used as the Agent System Tray Icon:

To make your own icon (.ico) file, follow these steps:

1. Open your logo image file in an image editor. (E.g., GIMP, which is free, multi-platform, and open source).
2. Make sure the image is square and uses width/height dimensions of 48x48, 64x64, or 128x128.
   Note: Using a different size may result in your file being rejected.
3. “Export As” an .ico file.

Icon Troubleshooting

• If your icon isn't updating, first check it meets the requirement described in Step 2. If it still isn't working, it's possible the .ico file is corrupted. Access your your source image and create a new .ico file to upload.
• A sync has to occur prior to the agent icon updating. To force a sync, please re-save your policies in the Policies module. Re-saving policies is the fastest way to trigger a forced sync to all assets.

Default Top-Level Policy for New Customers

“No Policy” is the default top-level policy your Syncro account starts with, but you can change this.

Select the top-level policy that will be assigned to all newly-created Customers by default. 

It's best practice for the default top-level policy to be something basic, which you'd want ALL assets to have (such as hard drive monitoring and remote access, for example).

See also: Work in Syncro's Policy Builder and About Policy Inheritance.

Remote Access Settings

Show Backgrounding Tool's Remote Access Session Indicator by Default: Check this box to turn on the Syncro Live session indicator by default. When this box is checked, your end users will see a popup in the bottom right corner of their desktop to indicate a remote session has started.

See also: Use Backgrounding Tools.

Asset Approval

Two RMM settings relate to the approval of new assets:

• Require Asset Approval (Required): Check this box so all newly-created assets are added to the Pending Assets Page, where you will need to approve or deny them. 
• Auto Approve Assets from Known IPs: Check this box so that if a new agent is installed from a known network (i.e., an already existing asset), Syncro will recognize that IP, automatically approve the asset, and add it to the Assets table. (This setting works off the WAN IP address.)

See also: Asset Approval Process.

Thumbnail

By default, Syncro displays a thumbnail screenshot of the asset you are viewing from the Overview tab of that Asset's Details Page: 

Notes:

• The thumbnail is a static screenshot taken when you open that asset, only shown if someone is logged into the asset.
• The setting below overrides permission group settings and even applies to Admins.

Disable Showing Asset Screenshot Thumbnails: Check this box to disable display of this thumbnail/screenshot for assets.