Enable Splashtop Access

To enable Splashtop access on a Mac, follow these steps:

1. Enable Syncro's native Splashtop integration on an Asset Policy for a Mac:
   
2. Add each permission below under Security & Privacy in System Preferences:
   Note: These security settings cannot be configured remotely; you must change them locally before you can establish a remote session.
   
   1. Under Accessibility, toggle the Splashtop Streamer on. (If it's not already there, click the + to add it):
      
   2. You’ll be asked to enter your system password. Do this and then click Modify Settings.
   3. Use the same process for the other two permissions: Full Disk Access and Screen Recording:
      
      

You should now be able to gain full control of your Mac:

Check & Enable Splashtop Permissions

After you've installed the Syncro Agent and assigned an RMM Policy with remote access enabled, verify that Splashtop Streamer is installed on the Mac. (Syncro should automatically deploy and install the streamer for you.)

Note: The Streamer does not have to be installed via Syncro—you can manually install it directly from Splashtop here: https://my.splashtop.com/csrs/mac

After confirming the Splashtop Streamer is installed, follow these steps to verify that the necessary permissions are correctly set on the Mac endpoint:

1. Open the Splashtop Streamer app using Finder.
2. Click the Info icon in the top-right corner of the Streamer window. The Splashtop Streamer displays any required security permissions, along with quick access buttons to enable them if needed: