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End User Remote Access to Assets (Splashtop)
Table of Contents
Syncro Users can remotely access assets via Splashtop. You can also give your End Users the same kind of remote access through their End User Portal. If you want, you can also bill those who are using this remote access feature.
Note: Customers are in the process of being renamed to Organizations, and Contacts to End Users. You may see both in Syncro for the time being.
Prerequisites
The following requirements must be met:
- A Portal User is enabled for the End User,
- An Email Address is present (for the Portal User login), and
- Multi-Factor Authentication is enabled for the Portal User.
Syncro checks for these; there are no exceptions:
Activate Access
For an End User
It's best practice and strongly recommended to enable remote access per End User.
When the “Enable Remote Access” toggle for an End User is on, they can access any asset they're an Assigned End User for through the Portal. So you may want to make sure your Assets are correctly assigned to the proper End User in the OWNER INFORMATION section on the Asset's Details Page.
Then to activate remote access for the End User, follow these steps:
- Navigate to the Organizations tab.
- Click a hyperlinked Customer Organization to open the Organization's Details Page.
- Click the "End Users" subtab.
- In the User Management section on the left side, click Enable Remote Access to turn the toggle on.
Syncro displays a pop-up to confirm you want to purchase the add-on:
- Click Confirm.
- Scroll to the top and click Save. Your contact can now remotely access any asset they have access to from the Portal:
For an Organization
While it's technically possible to activate remote assets for an Organization, it's best practice and strongly recommended to do this for individual End Users instead. The Enable Remote Access box in the ORGANIZATION SETTINGS is a legacy function; it was used only when the Organization was also an individual person.
Bill for the Remote Access Service
Using the "Remote Access - Contact Counter" line item on a recurring invoice is an easy way to bill for this service. See Create a Recurring Invoice for details.
Tip: To review end user remote access billing usage, use the “Splashtop Billable Usage Summary” report in Admin > Reports > RMM.