This document provides an overview of each of the reports you'll find in the Reports > RMM section:

Note: You can also access this page from Admin > Syncro Administration - Reports.

Applied Policy Report

This report provides a clear, centralized view of which devices are assigned a particular policy, helping you verify that policies are being correctly applied across your fleet. This is particularly useful for ensuring security compliance, streamlining operations, and preparing for security audits by confirming that your patching and antivirus policies are properly enforced. The report's filtering options, including customer or asset saved search, enable you to quickly narrow down results and check for policy application on specific groups of devices.

Asset Activity Audit

This report allows you to view asset activity history at a global level. The asset activity history can be filtered by text contained within the activity's description, customer, asset, specific activity type, and filter results across a period of time.

Once the report has run, you can see further details for the activity and view RMM alerts. You can also click CSV or PDF in the upper right to generate a spreadsheet or PDF.

Asset Aging Report

This report is meant to assist with generating potential sales leads using the Assets you support for your clients. You can see varying things on this report like age of the device (may need replacement), hardware specs (offer to upgrade RAM or Drive storage space), and Operating System (migrate folks away from unsupported operating systems).

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You can also see per Asset recommendations in the lower half of the report as well.

Asset Audit Report

This report is fully customizable and lets you select a customer's assets from any asset type or filter assets by a saved search.

1. Optionally enter a customer's name to generate a report specific to them.
2. Optionally select an asset type to make report specific to it.
3. Generate the report on screen.
4. Save the report as a favorite to run again later.
5. Select a saved search to run the report only against those assets.
6. Schedule the report to automatically run at set intervals.
7. Generate a CSV spreadsheet of the report.
8. Generate a PDF of the report.
9. Change what columns get included in the report, and drag and drop them using the reorder () icons. Scroll to the bottom and click Save when finished.

Once the report has run, all the selected columns will be displayed and can then be exported to either a PDF or CSV file.

Asset Override Summary

This report will list any Assets that have an Override applied to them. An example would be an override of Low Hard Drive Space applied at the Asset level (done on an Asset's Monitoring subtab, next to Low Hard Drive Space alert thresholds (Set by Policy) by clicking Adjust Overrides). This report will also list additional overrides as we continue to add them.

Note: This accesses a feature no longer available with Policy Inheritance and will eventually be removed. It only reports on those devices with limits overrides set prior to Policy Inheritance being implemented.

Executive Summary

This report breaks down work done for one customer at a time, so you must enter a Customer name and time Period to run it. You will see the total number of tickets for the time period, time spent, tickets by issue, type, tech, and open time, graph of viruses blocked by day or month, what operating systems the customer has, percentage of machines completely patched, and number of installed updates.  

Managed Anti-Virus Summary

Shows you the number of AV licenses in use (for Emsisoft Anti-Malware, Bitdefender, and Webroot) at the top, and which AV is installed on which asset and timestamp of the last sync. Hover over the question marks for explanations of each column.

Missing Patches By KB

Shows the number of assets missing Windows security patches by KB numbers. You can filter by customer, and Ignore stale assets defined by the Stale Age (in days) you enter. If you check that box and enter 30, it will exclude assets that have not "checked in" (that is, synced with Syncro) in 30 days or longer.

Once you run it, click See All to see the specific assets missing the patch. Click Install to install a specific patch on the assets missing it. For offline assets, it will install them the next time they sync.

RMM Summary By Customer

This report summarizes one customer's assets at a time, so you must enter a customer name to run it. 

Once you run it, you will see a break down of tickets by issue type, issues by computer, critical alerts, viruses blocked, OS types, assets not up to date (that is, pending updates that are over a week old), percentage of machines completely patched, and installed updates.

Splashtop Billable Usage Summary

This report details the total usage of premium Splashtop add-ons currently active on your account.

Software Inventory

Shows you all the apps installed on a customer's endpoints.

Vulnerable Systems

Shows the specific assets missing various categories of Windows patches by KB numbers. You can filter by customer, Ignore new patches that are less than a week old, Ignore stale assets defined by the Stale Age (in days) you enter (if you check that box and enter 30, it will exclude assets that have not synced in 30 days or longer), and optionally select patch Categories.

Click KB numbers for more details on them. Click Install to install those patch(es) on the asset missing them. For offline assets, it will install them the next time they sync. If you check the boxes by multiple assets, you can then click the black Install Selected button that the checkboxes cause to appear in the upper right.