What it Does

• Connect your Syncro account with Domotz under Shared Alerts so your MSP business can start actioning network and device issues immediately.
• Improve your MSP customer support processes by actioning critical issues and events faster and more efficiently.
• Domotz will automatically create and update your Syncro tickets when a specific network or device event occurs.
• Tickets are automatically updated by Domotz. For example, if a device goes down and then goes up, Domotz will automatically update the Syncro ticket.
• In addition, with the Syncro integration, if a previous ticket is closed and a new event occurs with the same device, the new ticket will also reference the previous ticket.

Overview

Domotz wrote an awesome knowledge base article that we'd only be repeating: Domotz-Syncro Integration. 

What You Will Need

1. API Token:

• Needed permissions:
  • Customers – List/Search
  • Tickets – View Details
  • Tickets – Create
  • Tickets – Edit

2. Have your Syncro subdomain handy (the URL in your browser field).

• Should look like yoursubdomain.syncromsp.com