Documentation Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support Portal
  • Home

Tickets

Contact Us

If you have questions or want help, please Submit a Request.

Tickets

Keep your team organized and work flowing smoothly with Syncro’s flexible ticketing system.

  • About the Tickets Tab/Page
  • About the Ticket Details Page
  • About the Ticket Communications Section
  • How Tickets Can Be Created
  • How Ticket Statuses Change
  • Collaborating on a Ticket
  • Rework Tickets
  • Work with Ticket Views
  • Use Ticket View Metrics
  • How Ticket Metrics Are Calculated
  • Ticket Settings Reference
  • Ticket Tags Reference

Creating Tickets

  • Manually Create a Ticket
  • Ticket Fields Reference
  • Work with Recurring Tickets
  • Automatically Create Tickets from Inbound Emails
  • Create a Ticket From the System Tray
  • Use Ticket Workflows

Tracking Time

  • About Syncro's Non-Billable Labor Feature
  • Add Billable Time to a Ticket
  • Choose a Date for Ticket Timer Log Entries
  • Create a Contract
  • Prepare an Invoice from Ticket Charges
  • Specify Labor Type Time Requirements

Smart Ticket Features

  • About Syncro's AI Features
  • Search for Tickets Using Smart Search
  • Work with Guided Ticket Resolution
  • AI Ticket Classifications Reference
  • AI Sentiment Analysis

Classic Ticket Features

  • About Ticket Automation Types & When They Run
  • Work with Ticket Automations
  • Ticket Automations Reference
  • Link Related Tickets as Parents/Children
  • Create a Ticket Worksheet
  • Ways to Use Ticket Worksheets
  • Work with Ticket Tags
  • Intake & Outtake Forms
  • Canned Responses
  • Repair Widget
  • Custom Widget Flows
  • Create Custom Fields for Assets & Tickets

Popular Docs

  1. Uninstall Syncro Agents
  2. Install a Syncro Agent on a Device
  3. Latest Updates
  4. Create Custom Fields for Assets & Tickets
  5. Custom Fields for Organizations & End Users
  6. Ticket Settings Reference
  7. Supported Versions
  8. Remotely Access a Machine via Splashtop
  9. Automatically Create Tickets from Inbound Emails

The integrated platform for running a profitable MSP business

Syncro All-in-one MSP Software Facebook Syncro All-in-one MSP Software Twitter Syncro All-in-one MSP Software LinkedIn Syncro All-in-one MSP Software YouTube Syncro All-in-one MSP Software Reddit
  • Compliance
  • Privacy Policy
  • Website Terms
  • Service Terms
Knowledge Base Software powered by Helpjuice

© 2017-2024 Servably, Inc. All rights reserved.

Expand