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About the Syncro Tenant Details Page
Table of Contents
The Syncro Tenant Details page contains a left side panel, Customer Organizations and Cloud Backup sections in the main page area:
The Left Panel
The name in the upper left corner is the name of your Syncro Tenant (1). You can click on the name to edit it.
In the Microsoft Details section header, there's a “Manage” link (2), which navigates you to the Microsoft Tenant Management page/table.
In the Microsoft Details section itself (3), you'll see the following information:
- Last Tenant Sync: The last time this Microsoft and Syncro Tenant were synced (e.g., 34m ago). Click Sync Now to attempt a resync.
- Microsoft Tenant: The name of the Microsoft Tenant this Syncro Tenant is mapped to.
- Microsoft Secure Score: A percentage measurement of an organization's security posture, with a higher number indicating more recommended actions taken. (See Microsoft Secure Score for more information.)
- Microsoft Users: The number of users reported by Microsoft. This typically includes all Member users on the Tenant.
Customer Organizations Section
In the Customer Organizations section/table (4), you'll see:
- The hyperlinked names of any child Organizations that have this Syncro Tenant selected as its parent. If there are no child Organizations, the only Customer Organization that appears has the same name as the Syncro Tenant:
- Any Email addresses and Phone numbers associated with the listed Organizations. (See also: Best Practices.)
- The status of and/or ability to set up MS Entra ID User Sync.
Cloud Backup Section
Below the Customer Organizations section, you'll see a Cloud Backup section (5).
If you have an active trial or subscription to Microsoft 365 & Entra ID Backup, a table displays information and a Restore button for each Service you selected to back up:
Tip: Any Services you chose not to enable backup for are also displayed, but are grayed out. You can always access your backup settings fusing the Manage > Backup Settings option.
The other options include: User List, Audit Log, Task Manager, and Disable Cloud Backup.
At the bottom of the Cloud Backup section, you'll find a Last Updated date/timestamp to let you know how long it's been since the backup was last run.
Troubleshooting Backups
Even with the most reliable systems, backups can fail. This could happen when there are missing Admin consent/app permissions, for example.
An icon will appear next to the Last Backup timestamp for each Service with an error; an action may appear in the banner at the top to help you resolve it:
Here are the potential error states you might encounter:
| Message | Banner Action | Description |
|---|---|---|
| There was an issue with a recent backup. | Learn More |
Note: You must either be a Global Administrator or have the “Restore & Manage Backup Data” security permission to resolve this error.
Opens the Alerts page in the Backup Portal where you can view and acknowledge backup alerts. All active alerts display by default.
Tips:
|
| Consent failed. Reconfigure to regrant consent and reenable backups for this tenant. | Reconfigure |
Note: You must either be a Global Administrator or have the “Configure Backups” security permission to resolve this error. Opens the Microsoft account sign-in page so you can go back through the onboarding process to enable the backup for this tenant. |
| A sync error has occurred. Wait several minutes and refresh the page. | N/A |
A temporary disruption has occurred between the Backup Portal and the backup server. No data has been lost or damaged; the system just cannot access it at this time. As a result, the information and the Restore buttons in the Cloud Backup table may be grayed out and temporarily unavailable. Wait a few minutes and refresh the page. |
| No data backed up for this tenant. | N/A | The onboarding process to enable the backup for this tenant may have been interrupted, or was not successfully completed. Click Enable to start again. |
| Cloud backup could not be enabled. | N/A |
If you attempt to configure backup for a Microsoft Tenant that is already being backed up with another Syncro Tenant, you'll receive an error. To resolve it:
|
) icon to clear the filters, or the refresh icon to refresh the page.Notes:
- Cloud Backup can be enabled and active for a Syncro Tenant even if it no longer has associated Organizations. In this case, Universal Billing is not supported.
- If one or more Organizations are disassociated from a Syncro Tenant after backup has been configured, backup will only remain enabled and active for the Organizations still associated with that tenant, and Universal Billing will only include those.