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About the Syncro Tenant Details Page

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Updated at Feb 05, 2026
By Kali Patrick

Table of Contents

The Left Panel Customer Organizations Section Cloud Backup Section

Related Docs

  • Unify Microsoft 365 Management (Microsoft 101)
  • Map Syncro Tenants
  • Activate Cloud Backup Protection (Microsoft 102)
  • Troubleshooting Cloud Backup

The Syncro Tenant Details page contains a left side panel, Customer Organizations and Cloud Backup sections in the main page area:

The Left Panel

The name in the upper left corner is the name of your Syncro Tenant (1). You can click on the name to edit it.

In the Microsoft Details section header, there's a “Manage” link (2), which navigates you to the Microsoft Tenant Management page/table.  

In the Microsoft Details section itself (3), you'll see the following information:

  • Last Tenant Sync: The last time this Microsoft and Syncro Tenant were synced (e.g., 34m ago). Click Sync Now to attempt a resync.
  • Microsoft Tenant: The name of the Microsoft Tenant this Syncro Tenant is mapped to.
  • Microsoft Secure Score: A percentage measurement of an organization's security posture, with a higher number indicating more recommended actions taken. (See Microsoft Secure Score for more information.)
  • Microsoft Users: The number of users reported by Microsoft. This typically includes all Member users on the Tenant.

Customer Organizations Section

In the Customer Organizations section/table (4), you'll see:

  • The hyperlinked names of any child Organizations that have this Syncro Tenant selected as its parent. If there are no child Organizations, the only Customer Organization that appears has the same name as the Syncro Tenant:

    Tip: If you want to move a different Organization under this Syncro Tenant, see Move Existing Organizations to the Same Syncro Tenant.
  • Any Email addresses and Phone numbers associated with the listed Organizations. (See also: Best Practices.) 
  • The status of and/or ability to set up Microsoft Entra ID User Sync.

Cloud Backup Section

Below the Customer Organizations section, you'll see a Cloud Backup section (5). 

If you have an active trial or subscription to Microsoft 365 & Entra ID Backup, a table displays information and a Restore button for each Service you selected to back up:

Tips: 

  • Backup details displayed here are updated every 5 minutes. You can click the Refresh () icon to get the latest data on demand without waiting for the next scheduled sync:
  • Any Services you chose not to enable backup for are also displayed, but are grayed out. You can always access your backup settings fusing the Manage > Backup Settings option. 

    The other options include: User List, Audit Log, Task Manager, Alerts, and Disable Cloud Backup.

See also: Troubleshooting Cloud Backup.

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