The Microsoft 365 User List shows you the individual users that are currently being backed up for the tenant. You can use this list to verify whether the users you expected to be backed up (based on your selections during onboarding) are the ones actually being backed up. 

Tip: Once you're in the Backup Portal, use the keypad () icon in the upper left to switch between Cloud Backup for Microsoft 365 and Cloud Backup for Entra ID.

This document provides an overview of what you'll find on the User List page, which consists of the Status Header (1), the Actions area (2), and the Table (3):

The Status Header

The Status Header (1) lets you know a number of important things about your backup. 

Starting in the upper left, you'll see the number of Users currently being synced. You can click the sync icon to resync with Microsoft 365 (for example, if you added a user).

The Last Synchronization timestamp shows next. On the right side you'll see metrics for the number of Active, Inactive (with and without data), and Deleted users.

The Actions Area

The Actions Area (2) is where you can change what displays in the Users Table (3) and export the list.

Starting in the upper left, use the dropdown menu to select a Group. The options available are “All” and the names of your specific Groups. You can enter a Name or portion of a name into the Search field and press Enter to filter the table. This search can be used alone, or in combination with the Select a Group dropdown menu. The table will display only the matching users.

Toward the middle of this area you'll find a Refresh icon () you can use to manually refresh the Users List page.

Click the User List button to immediately download the contents of the Users table to your workstation. (This downloads the complete User List, not what you may have filtered the list to.)

The Table

The Table (3) displays a number of columns:

• Status: The current status of the backed up user. A green profile icon means the user is being backed up; gray is inactive, red is deleted.
• Name: The user's full (first and last name). 
• Email: The user's Microsoft 365 email address.
• Last Backup: The timestamp of the last backup start date for the user.
• Backup Status Icons: Icons for Mail, OneDrive, Contacts, Calendar, and Teams Chats. Again, you want to see green icons here. If the Status is green, one or more icons may be grayed out if you didn't elect to back up that Service. If the Status shows a red profile icon, these icons will be grayed out.
• License: When there's a Microsoft 365 license, this column displays a gray checkmark.

Tips: 

• Click a dot in any column header that has one to quickly filter by that value:
   
• You can display up to 100 users per page using the View dropdown menu in the Actions area.