Note: You must either be a Global Administrator or have the “Restore & Manage Backup Data” security permission to resolve this error.

Opens the Alerts page in the Backup Portal where you can view and acknowledge backup alerts. All active alerts display by default.

1. Use the Type and/or Created dropdown menus to filter the alerts shown:
    
   • Type: Options include Storage Space, Backup Failure, BitLocker Reminder, and/or Security Alert.
   • Created: Options include Last Week, Last Month, Last Year, or select a Custom date range.

2. If you want to clear the alert(s), click Acknowledge.

Tips:

• Click the slanted triple line () icon to clear the filters, or the refresh icon to refresh the page.
• If you're already in the Backup Portal, you can also access the Alerts page from the User Profile menu in the upper right. 
• If you acknowledged an alert but want to see it again, check the "Acknowledged" box, then select from the Type and/or Created filters as needed:
  

Note: You must either be a Global Administrator or have the “Configure Backups” security permission to resolve this error.
 

Opens the Microsoft account sign-in page so you can go back through the onboarding process to enable the backup for this tenant.

A temporary disruption has occurred between the Backup Portal and the backup server. No data has been lost or damaged; the system just cannot access it at this time. 
 

As a result, the information and the Restore buttons in the Cloud Backup table may be grayed out and temporarily unavailable. Wait a few minutes and refresh the page.

If you attempt to configure backup for a Microsoft Tenant that is already being backed up with another Syncro Tenant, you'll receive an error. To resolve it:

1. Check your credentials to make sure they're for the correct Microsoft Tenant. 
2. If you've enabled Entra ID user sync, verify that this is the Syncro Tenant you're attempting to configure backup for. (There can only be one Microsoft Tenant associated with a Syncro Tenant.)