Note: Customers are in the process of being renamed to Organizations, and Contacts to End Users. You may see both in Syncro for the time being.

Prerequisites

• You must be an Administrator in the Syncro account.
• You must have previously Integrated with Microsoft as a single Tenant or as a Cloud Solution Provider (CSP).
  • If have multiple Organizations but integrated with a single Microsoft Tenant, you should Move Multiple Organizations to a Single Syncro Tenant before doing this mapping.
  • Conversely, if you have a Syncro Tenant that should have child Organizations, you can set that up. Edit each child Organization and select your Syncro Tenant from the dropdown menu in the ORGANIZATION SETTINGS section:
    

Map Microsoft to Syncro Tenants

After you've Integrated with Microsoft as a single Tenant or as a Cloud Solution Provider (CSP), you need to map your Microsoft and Syncro Tenants. 

Follow these steps:

1. Navigate to Admin > RMM Settings - Microsoft Tenant Integrations. Syncro displays the Microsoft Tenant Integrations Page.
2. Click the vertical ellipsis ()  in the appropriate row, then select “Map Syncro Tenant.” Syncro displays the Start Tenant Mapping pop-up window:
   
3. Select an existing Organization from the Syncro Tenant dropdown menu.
4. Click Start Tenant Mapping. Syncro redisplays the Microsoft Tenant Integrations Page with the Syncro Tenant column filled in.
5. Click a hyperlinked Syncro Tenant name to view its Details Page, where you can now set up Microsoft Entra ID User Sync to take full advantage of this integration.