Overview

When you create a new Organization, Syncro automatically creates a Syncro Tenant with the same name as the Organization to provide an infrastructure for future scalability. This means that usually, there's a 1:1 relationship between the Organization and Syncro Tenant:

However, you might have situations where you want to have multiple Customer Organizations under a single Syncro Tenant. 

For example, let's say you support a client called "Foggy IT" with three office locations. Each of these locations is billed and pays for IT services separately, so you have one Organization for each location in Syncro:

1. Foggy IT Services - Boston
2. Foggy IT Services - Waltham
3. Foggy IT Services - Burlington

If you only have one Microsoft Tenant for all of these Foggy IT locations, it makes sense to move the three Organizations under a single Syncro Tenant so you can map the tenants 1:1.

Note: The best time to do this is before you Integrate with Microsoft, but you can also do this before you Map Syncro Tenants.

Move Existing Organizations to a Single Syncro Tenant

If you didn't anticipate needing to structure your Organizations this way, you can always move them.

Read on, or watch this short video to learn more:

For example, to move the three location-based Organizations for “Foggy IT Services” under a single Syncro Tenant named “Foggy IT Services,” follow these steps:

1. Click the name of one of the automatically-created Syncro Tenants to rename it. (E.g., rename “Foggy IT Services - Boston” to “Foggy IT Services.”)
2. Edit the “Foggy IT Services - Waltham” and “Foggy IT Services - Burlington” Organizations to use the "Foggy IT Services" Syncro Tenant from step 1:
   
3. Map the Microsoft Tenant to the Syncro Tenant for “Foggy IT Services.”

When you're finished, you'll have multiple Customer Organizations in your table.

The highest level Syncro Tenant—"Foggy IT Services"—can then be mapped to a single Microsoft Tenant (the “Foggy IT” name that you see in Microsoft Details on the left): 

On the right, you can see that the “Foggy IT Services” Syncro Tenant is associated with three Organizations: Foggy IT Services - Boston, Foggy IT Services - Burlington, and Foggy IT Services - Waltham.