These improvements cover updates made during the month of January.

New Features

Hardware Security Keys

Prevent unauthorized access to your client accounts by setting up a Hardware Security Key for your Syncro account today.

Watch this video for a demo.

A Hardware Security Key is a physical device used as a second authentication factor to enhance security. It generates a unique code for each login attempt, which is required in addition to the user's password or biometric data. Security Keys are commonly used in two-factor authentication (2FA) or multi-factor authentication (MFA) protocols, which require users to provide at least two forms of authentication to access a system or device.

You should use hardware security keys because they provide:

• Enhanced Security – Hardware Keys add an extra layer of security to your account, making it difficult for unauthorized individuals to gain access.
• Protection Against Phishing – Security Key leverages FIDO’s U2F (Universal Second Factor) protocol that helps prevent users from accidentally falling victim to any phishing attacks.
• Easy Access and  User Experience – Once set up, Hardware Keys provide a faster, seamless and hassle-free authentication process, and are more secure than typing in an MFA verification code from an app.
• Peace of Mind – By incorporating Hardware Security Keys into our software, we aim to give you and your customers peace of mind, knowing that your digital assets and sensitive data are well protected.

Any Key that supports U2F will work with Syncro. These include brands such as Yubikey and Titan but also Platform U2F (Windows Hello) or Platforms that support WebAuthn (FaceID, TouchID) are also supported.

Read more here: Hardware Security Keys.

Compromised Login Password Detection

As part of Syncro’s commitment to making MSPs more secure, we're releasing Compromised Login Password Detection. This will notify you whether anyone in your MSP environment is using a Syncro Login password that's appeared in any data breaches. It will give you the option to update the login.

Watch this video for a demo.

Every time someone on your team logs in to Syncro with Compromised Login Password Detection enabled, your hashed password will be securely scanned by Have I been Pwned to determine if your credentials have been leaked as part of a data breach outside of Syncro. Syncro will never share your login data with third-parties and only stores encrypted, hashed login info.

Note: This cannot be enabled if you have Single Sign-On turned on on your account.

The Compromised Login Password Detection update is a new and optional setting that Admins can enable in their Login Settings, but notifications will be sent to all users: 

Read more here: Enable Compromised Login Password Detection.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some improvements and fixes we've made in this release:

Windows Agent: 1.0.180.0 - 6/22/23 | Mac Agent: 1.10.537 - 2/22/23

Ticketing

• Resolved issue with customers receiving two autoresponders after submitting a ticket via email
• Resolved issue where there was no clear method of un-assigning a ticket view as a default
• Resolved issue with ticket communications duplicating in some tickets every 3 hours
• Resolved issue where the copy/paste on Rich Text tickets jumps the cursor to the bottom of the window
• Resolved issue where ticket creation email was sent even though Initial Issue was turned off
• Resolved issue where copy/pasting a clickable URL in angle brackets with Rich Text on removes the URL

Invoicing

• Resolved issue where new Serialized Product wasn't Auto Syncing to QBO unless Product name was changed
• Resolved issue with Invoice Index where clicking "#" to sort by Invoice number didn't work
• Resolved End User Remote Access false billing error at $5/month in Recurring Invoices.
• Resolved issue where HTML is preserved in comments export CSV, making it difficult to read
• Resolved issue with Safari browser when Rich Text is enabled, text will jump unexpectedly when hitting return from the first line to second

Scripting

Resolved issue where Dropdown Script Variables failed to pass to scripts when run in Automated Remediation actions

Reporting

• Resolved issue where Daily Invoices Report was no longer included total column after CSV update
• Resolved 504 error when running the Inventory Changes Report.

Security

• Added Compromised Password Detection in Login Settings 
• Enabled the use of hardware security keys
• Added Support For Hardware Security Keys as an MFA Option

Calendar

Resolved issue where "All Day" Appointment that spans two days shows up as three days in Calendar

Acronis

Added Acronis offerings and pricing to App Card

Bitdefender

Added additional SKUs

UI

Resolve blank space that can appear at the right of the top nav depending on the selection of tabs

Search

Resolved issue where searching a contact while already on a contact page will refresh without navigating to the proper contact

Miscellaneous

• Resolved issue where Dropbox refresh token is invalid
• Hid ability for users to add more Dejavoo devices
• Resolved issue with "What`s this?" button on sign in page not working when MFA is enabled