Syncro Documentation Center

September 2024 Release Notes

Published September 9th, 2024 by Rob Capparelli

These improvements cover updates since the August 7th release. New Features Enhanced Ticket Collaboration This new feature set enables smooth collaboration on tickets by adding additional notification options and supporting the ability to mention other techs as well as customer contacts in ticket communications. The mentioning feature can be used in

April 2024 Release Notes

Published July 14th, 2024 by Rob Capparelli

These improvements cover updates made during the month of April 2024. New Features New Functionality to Manage Your Customer Permissions Customizing security permissions is more critical now than ever. We just released a new feature that gives you greater control over the accessibility of your clients' confidential data. When you assign customer per

May 2025 Release Notes

Published May 3rd, 2025 by Rob Capparelli

These improvements cover updates made since the April 9 release. New Features Windows Patching Dashboard Beta The Windows Patching Dashboard Beta is now available in Syncro, providing centralized visibility into patch status across all managed Windows devices. This new feature consolidates patching data into one place and allows users to quickly ide

December 2024 Release Notes

Published December 3rd, 2024 by Rob Capparelli

These improvements cover updates made since the November 6th release. New Features Mobile App Assets We’ve expanded the functionality of our new mobile app. Upon release in Summer 2024, the app was focused on active tickets, alerts, and appointments. Now, with our assets update, users can search, manage, and interact with assets regardless of if the

April 2025 Release Notes

Published April 7th, 2025 by Rob Capparelli

These improvements cover updates made since the March 12 release. New Features Network Discovery: Take Action Network Discovery is now fully live and included at no additional cost in the Team Plan. Easily identify unmanaged devices and bring them under management, scaling your business by increasing device coverage without manually hunting for new

January 2025 Release Notes

Published January 14th, 2025 by Rob Capparelli

These improvements cover updates made since the December 4th release. New Features Technician Utilization Reporting This new functionality provides detailed insights into technicians’ logged time and utilization, empowering Syncro partners to manage productivity, optimize workflows, and streamline processes. This update adds a detailed report with

January 2024 Release Notes

Published July 14th, 2024 by Rob Capparelli

These improvements cover updates made during the month of January. New Features Hardware Security Keys Prevent unauthorized access to your client accounts by setting up a Hardware Security Key for your Syncro account today. Watch this video for a demo. A Hardware Security Key is a physical device used as a second authentication factor to enhance sec

February 2025 Release Notes

Published February 11th, 2025 by Rob Capparelli

These improvements cover updates made since the January 15th release. New Features New Ticket Page Beta The Ticket Page is a core part of the Syncro experience that most users interact with many times a day. This volume of interactions means that even small changes can have huge impacts to usability and efficiency over time. We set out to redesign t

March 2025 Release Notes

Published March 11th, 2025 by Rob Capparelli

These improvements cover updates made since the February 12 release. New Features Network Discovery Beta: Scan & Discover The Network Discovery Beta makes finding devices easier, letting you skip the manual work and ditch extra scanning tools. You can quickly see all devices on your network, including workstations, servers, printers, and more, j

October 2024 Release Notes

Published October 8th, 2024 by Rob Capparelli

These improvements cover updates made since the September 11th release. New Features Ticket View Configuration Updates We’ve added a set of new filtering and grouping options to Ticket Views including Ticket Views by Customer Type using Customer Tags; Ticket Views for all tickets with SLAs; and Ticket Views to include tickets without any Issue Type.

August 2024 Release Notes

Published August 7th, 2024 by Rob Capparelli

These improvements cover updates made since the July 10 release. New Features Smart Ticket Search Smart Ticket Search goes beyond keyword based search to let you search for tickets the way you think. Build a query with phrases, time frames, names, and more to quickly find the ticket you need with whatever you remember. Plus, Smart Ticket Search auto

July 2024 Release Notes

Published July 10th, 2024 by Rob Capparelli

These improvements cover updates made from June 13 through July 10, 2024. New Features Enhanced Entra ID Sync We’ve rolled out enhancements to our existing Entra ID sync to improve connectivity and communication, ensuring that you don’t get billed for licenses you aren’t using. See also About Entra ID Sync . Clear Empty Licenses: Create per tenant s

February 2024 Release Notes

Published July 14th, 2024 by Rob Capparelli

These improvements cover updates made during the month of February 2024. New Features Ticket Tags Added to Automated Remediation We have expanded our Ticket Tag functionality to now allow Ticket Tags to be added as part of Automated Remediation! This will allow you to automatically Tag your tickets that you have automations for in Automated Remediat

November 2024 Release Notes

Published November 5th, 2024 by Rob Capparelli

These improvements cover updates made since the October 9th release. New Features Non-Billable Time Tracking This update adds the ability to set Ticket Timer Entries as Billable or Non-Billable making it easier to exclude some entries from client billing. You can customize what rates are billable or non-billable by default at the contract level so t

March 2024 Release Notes

Published July 14th, 2024 by Rob Capparelli

These improvements cover updates made during the month of March 2024. New Features Single Sign On (SSO) We globally rolled out SSO with OpenID Connect to all accounts after a successful Early Access where we finalized Mobile App support. You can now use SSO as another authentication option to streamline access and take more control of your security.