Since the feature release on February 12, here are some things we've updated in Syncro:

Spam Message Logging and Notifications

Communications sent from Syncro users to their customers through the Syncro product are processed by third party communication providers.  For example, SMS messages sent from Syncro partners not using their own SMS provider are processed through a shared Syncro account with Twilio.  If one partner using the shared Syncro account triggers the spam alerts with the communication provider, the shared Syncro account is shut down for all partners using it.  To reduce the risk of our communication providers removing services from the Syncro shared account due to reports of spam, Syncro has instituted spam filters which are applied to messages sent using the Syncro shared account.  

The following features have been added to the product so that partners can be informed of what messages have been blocked by our spam filter:

• The new Spam Log page in the Admin module displays any messages caught by our spam filter.  If the message was sent by a partner using the shared Syncro account, then the message was blocked from being sent in order to reduce the risk of the shared Syncro account being shut down due to too many reports of spam.  If the message was sent by a partner using their own message provider, then the message was still sent but it was flagged as reference for the partner in case they have any concerns around spam.
• 2 new related notifications have been added to the Notification Center:
  • Customer - Message blocked: This notification should be chosen by partners using our communication provider accounts so that they know when we have blocked a message due to our spam filter.
  • Customer - Message flagged as spam: This notification should be chosen by partners who are using their own communication providers but want to know if messages sent from their account would be blocked by our spam filter.  We do not block messages sent by partners using their own communication providers.

Partners who do not want our spam filter blocking their messages need to consider the following:

For email messages, partners can either use their own SMTP service or verify their email domain when using Syncro's shared account. For SMS messages, Syncro has integrations available to use their own SMS service with Twilio and Flowroute. 

Windows Agent

• Released backend agent updates to support upcoming Network Discovery release.
• Fixes an issue affecting agents running .NET 4.6.2 where the agent may appear offline and fail to sync.

New Ticket Page

• Page needed to be manually refreshed in order to see new tickets or tickets updated by other users particularly when the new Ticket page was configured with ticket groupings.
• Billable Time column was displaying in the new Ticket page even when it wasn't selected.
• Values for Ticket Custom Fields were not displaying in the new Ticket page.
• “Failed to update ticket” message would sometimes display even though the new Ticket page reflected the update.
• The minimum column size on the new Ticket page was too large.
• Column width adjustments were not restored when returning to the new Ticket page on the same browser.

Other

Moved the migration tools app cards (Agent Installer, Atera, Autotask, ConnectWise, Ninja) out of the App Center and into Admin Settings > RMM Settings > Migration Tools.