Since the last feature release on November 6, 2024, here are some things that we've updated in Syncro:

MS Teams Web Hooks

Per this MS Developers Blog Post, web hook based Office 365 Connectors will be retired on January 31, 2025.  You will need to create new workflow URLs to be applied to your Syncro integration with MS Teams.  This MS Teams support article has more information on how to set up incoming web hooks with workflows for MS Teams.  

Once you have your new workflow URL, you need to update the Microsoft Teams Workflow URL in each Notification Set in which you have MS Teams notifications configured.
 

Tickets

• Issue causing the Quick Resolve button in Ticket Views to take almost 15 seconds to process was fixed.
• Fixed an issue preventing supported file types and sizes from being able to attach to tickets.

Assets

Fixed an issue where the bulk action to change customer was not actually changing the customer.

Customers

Addressed an Error that was preventing Customer records from merging in certain cases.

Invoices

Fixed a pagination error that could lead to an Invoice page not loading as expected.

Reports

Fixed an issue in the Ticket Time Tracking Report that would lead to an unexpected error when filtering for certain groupings of time.

Smart Search

• Many UI improvements were made particularly in the mobile view.
• Tickets from last year or earlier will now display the year for clarity.
• Ctrl+K is now a shortcut on the Edge browser to open Smart Search to avoid a conflict with the Ctrl+Shift+K shortcut on Edge browsers to clone the current tab. 
• Quality of search results particularly on pages after the first page has been improved.

Other

An issue causing an error when trying to access QuickBooks Online from the App Card was fixed.