These improvements cover updates made since the April 9 release.

New Features

Windows Patching Dashboard Beta

The Windows Patching Dashboard Beta is now available in Syncro, providing centralized visibility into patch status across all managed Windows devices. This new feature consolidates patching data into one place and allows users to quickly identify devices missing updates, verify policy application, filter data, and assess overall compliance posture, all within one view. 
 

Read more here: About the Patching Dashboard

End User Management Redesign

This feature replaces the existing Contact tab in the Customer module, introducing a new UX with enhanced search, sort, and filter capabilities, plus the ability to select multiple End Users for deletion. This view will also display any assets associated with the end user so you can quickly discover and click to them. 

This update also introduces the following terminology changes:
Customer becomes Customer Organization
Contact becomes End User

Additionally, with this update, the new “Syncro Tenant” entity type is introduced, giving users the ability to organize Customer Organizations and paves the way to map Syncro Tenants to Microsoft Tenants with our upcoming Entra Id Sync V2.

This terminology update will phase in over time across the Syncro platform.

Read more here: Work with End Users

Ticket Metric Standardization

With this update, the ticket metrics of Average First Response Time and Average Resolution Time have been standardized across the Syncro platform.  To help with analyzing what tickets have increased or decreased the average, columns for the individual ticket first response time and resolution time have been added to Ticket List Blocks in the Internal Report Builder and the Executive Summary Report Builder as well as to the new Ticket page.

Read more here: How Ticket Metrics Are Calculated 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some improvements and fixes we've made in this release:

Agents

• Improved our agent installer when reinstalling in Windows to automatically remove previous versions of the agent and install the latest version.
• Updated the agent download service for script files and branding to improve agent performance.
• Fixed an issue with the agent installer and installer scripts where EXEs would not install silently when using the '--console' argument.

• Fixed an issue at startup on a subset of agents related to Autofac library errors seen in event logs
• Fixed an Agent behavior during script attachment downloads when the file already exists and is in use by another process
• Fixed a remote Agent installation issue on Windows 7 x64 machines 
• Improved error message collection for remote Agent installations

Assets

Fixed a hover-over field that was not correctly displaying the Asset offline timestamp.

Invoices

Updated the 'FROM' address within the Invoice Reminders to correctly reflect the correct outbound mailbox.

Mobile App

• Now when you create a Ticket, you will be taken directly to the Detail page of the newly created Ticket rather than the Ticket Index.
• Added 'Assigned End User' to the Ticket Detail so you can assign, remove, or re-assign End Users (Contacts).
• Added 'Assigned End User' field to Ticket Create page to associate Tickets to a specific End User (Contact).
• Addressed a problem where when you tap on an Alert from the phone's Notification Center you would not be taken directly to the corresponding Alert notification.
• Fixed an issue that was not forwarding the user to the corresponding alert when tapping on the notification.
• Now when you create a Ticket, you will be taken directly to the Detail page of the newly created Ticket rather than the Ticket Index.

Products & Services

Updated "Inventory Settings" header on the Admin page to "Products & Services" so that it's aligned with the tab naming convention.

Reports

• Fixed an error that caused the Team Average value in the Tech Utilization Report chart to not display correctly.
• Fixed an error causing the Inventory Valuation Report to account for when a Product's Cost is manually overridden in calculations.

Tickets

• Added Ticket Tag Field to Recurring Tickets
• Added record of merged ticket to final, resulting ticket.
• Fixed an issue where several Ticket Info fields would overflow unexpectedly when the customer email was more that 20 characters.
• Updated the Ticket Worksheet progress indicator to decrement if step progress were reversed.
• Deployed a fix so that time stamps in the Labor Log now display correctly.
• Fixed ‘Failed to get ticket data’ error that was occurring on the new Ticket page.
• Fixed an issue that prevented SLAs from connecting to Tickets as expected when the Tickets are created from Ticket Workflows.

Other

• Added "estimate_name" to Estimate API endpoint
• Properly scoped access to RMM Alert Mutes