These improvements cover updates made since the February 4 release.

New Features

Microsoft 365 License Billing

Syncro is expanding its Universal Billing engine to include direct integration with your synced Microsoft licenses. This feature streamlines the invoicing process by automatically syncing license counts to your recurring invoices, ensuring you never miss a billable seat.

Core Billing Automation Capabilities:

• Real-Time License Sync: Automatically detects Microsoft 365 license changes, such as adding or removing seats, and adjusts the next recurring invoice accordingly.
• Flexible Quantity Options: Choose to bill based on total licenses owned or only those currently consumed by active users.
• Revenue Recovery: Eliminates the need for manual reconciliation, reducing administrative overhead and billing errors.
• Customized Client Pricing: Set unique per-license rates for individual clients directly within their recurring invoice settings.
   

Read more here: About Universal Billing. 

Universal Billing for Assets & End Users

We’ve enhanced legacy recurring invoices with new threshold-based billing logic, bringing them in line with our Universal Billing framework. We have updated our legacy counters, including Assets, End Users, and Remote Access End Users, to include the sophisticated threshold logic found in our newer Universal Billing modules. This allows you to automate all-you-can-eat plans that include a specific seat allowance.

Key Threshold Logic Features:

• Automated Overage Calculations: Use the new “Only Bill for Units Above This Amount” field to automatically subtract included units from the total count.
• Proof of Value Reporting: Enable the “Include Line Item on Invoice When No Charge Occurs” toggle to show clients exactly what you are managing (e.g., 50 assets) even if they are only billed for overages.
• Billing Consistency: Bridges the gap between how Microsoft 365 licenses and legacy asset counters are handled within the same platform.

Read more here: Line Item Types for Recurring Invoices. 

Patch Compliance Reporting

Syncro has enhanced its custom report builders to include granular Windows patching data for all managed assets. This update allows you to generate high-impact compliance reports that prove the value of your security services to stakeholders.

Core Reporting Capabilities:

• Granular Patch Visibility: Include specific Windows patch names and installation dates directly in your custom asset reports.
• Patch Status Tracking: Easily view the current status (Installed, Missing, or Failed) for every managed device in your inventory.
• Proactive Security Evidence: Use these metrics during quarterly business reviews to demonstrate proactive asset management and adherence to security standards.
• Customizable Compliance Views: Tailor your reports to show exactly the data points required for specific industry audits or client compliance scenarios.
   

Read more here: Report Builders. 

Mobile App: Find Assets with End User Integration

To make on-site support more seamless, we’ve updated the Syncro Mobile App to bridge the gap between your clients and their devices. Technicians can now identify hardware by the person using it, rather than just an Asset Tag or Serial Number.

Mobile Tracking Enhancements:

• Search by End User: Type a client's name into the mobile Asset search bar to instantly see every device assigned to them.
• Assigned User on Asset Details: View the "Assigned End User" field directly on the Asset Detail page to confirm you are working on the correct machine.
• Field Efficiency: Locate hardware in seconds without needing to cross-reference contact records in the web UI.
   

Read more here: Syncro Mobile: Work with Assets. 

Syncro Cloud Backup: Increased Visibility, Performance, and Granular Recovery

Entra ID Backup

We’ve introduced a new Entra ID Dashboard and On-Demand backup capabilities to ensure your identity data is protected and visualizes the data you need to prove client protection at a glance.
 

Core Identity Protection Capabilities:

• On-Demand Snapshots: Trigger a manual backup of Entra ID objects before pushing major policy changes or reconfiguring memberships.
• Outage Risk Mitigation: Create a "clean" state to return to if configuration errors or sync issues occur during active directory maintenance.
• Real-Time Backup Transparency: View the timestamp of the most recent backup for every category instantly
• Centralized Object Dashboard: Categorize Entra ID objects (Users, Groups, Roles, Policies, and more) into actionable groups with exact object counts.

Read more here: About Cloud Backup Dashboards

Microsoft 365 Backup

We are continuing to optimize our backup engine to ensure the fastest possible Recovery Time Objectives (RTO) and more precise data restoration for your clients.

Backup Optimization Highlights:

• Accelerated Email Restores: Optimized large attachment handling by migrating from legacy EWS to the modern Microsoft Graph API for superior performance and scalability.
• Reduced RTO: Experience significantly faster recovery times for attachment-heavy mailboxes, getting end-users back to work sooner.
• Granular Contact Version History: View the full version history for individual contacts to compare and restore specific previous states.
   

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

Assets

• To help partners maintain HIPAA compliance and end-user transparency, we’ve introduced granular session notification controls for Syncro Remote with Splashtop. In the remote access policy settings, you can now customize notification types, including popups, banners, or both, and ensure they remain non-dismissible throughout a remote session on Windows, Mac, and Linux assets.
• Fixed an issue where the Asset List would not sort properly when filtered.

Invoices

• Added new columns to Estimate Index to improve ability to sort Estimate Status and Invoice State for Estimates.
• Fixed an issue which prevented the triggering of ad-hoc emails under certain conditions.
• Search All Things will now properly return Invoices with letters as part of the Invoice Number.
• Fixed an issue when loading a new Recurring Invoice Schedule with 1,000's of Customer Organizations.

Mobile App

• Improved the Date Selector in the Appointment create/update flow.
• Fixed a Ticket refresh problem when a Worksheet was created or deleted.

Reports

• The Sales Summary by Customer now contains pagination to help with large data sets.
• Account level date formatting now properly applies when running the Ticket Efficiency Reports with Custom Date Ranges.

Tickets

• A series of performance improvements were made to the new Ticket page particularly when loading the page with ticket groupings and expanding ticket groupings with many tickets.
• We have updated Outbound Email functionality in Ticket Automation to respect SMTP settings.
• When a parent ticket is merged with another ticket, the child tickets of that parent will become child tickets of the merged ticket.
• Fixed an issue where replies to merged tickets could generate a new ticket instead of adding to the communication history of the merged ticket.
• Fixed an issue where the sort order of ticket groupings by priority did not show the tickets in the grouping with no assigned priority at the top.
• Updated the "A Ticket Was Assigned To You" Email Notification to include the ticket link at the top of the ticket and adjusted some formatting in the notification body for better parsing.
• Fixed an issue where a Labor Item that is excluded via an Active Contract is available in the Ticket Labor Log Rate dropdown when said Labor Item is set as the Default Ticket Timer Labor.
• Fixed an issue where Default Labor Item were overridden by alphabetical first choice on all tickets with Active Contracts.
• Fixed cases where the Ticket Creation process allows selection of Archived Customers when typing in Customer name and pressing the Enter Key instead of using dropdown.
• Copy pasting emails from Additional Ticket CC's now behaves as expected.
• Fixed an issue where the billable time total was not updating properly when an entry was edited after being charged.
• Fixed an issue where the Open Tickets Dashboard was not properly applying the Ticket View when displaying tickets.

Other

• Performance improvements were made to the Search All Things backend queries.
• KB article link is now available when trying to publish scripts to the script library.
• Fixed an issue where if the Appointments - View All permission was disabled, users in the Security Group couldn't access the Calendar module at all.
• Fixed an issue where the Refurbs section was not available to non Global Admin users with all of the applicable permissions enabled.
• Fixed an issue with the display of phone numbers on the Customer Organization and Asset pages when the account locale is France.
• Fixed a case where the Custom Widget 'Date Field' calendar picker would not appear when the field is selected.
• Resolved an issue where some customers received a 500 Error when navigating to the Contracts Module.