If you're a tech who works out in the field, you can use Syncro Mobile to:

• View active alerts, 
• Search for, view, and remotely access assets, 
• Run scripts on your assets, and 
• Work tickets related to any assets needing attention. 

This document describes how you can use Syncro Mobile specifically to accomplish these asset-related tasks.

You can read on, or watch this short video to learn more:

View Active Alerts

Syncro Mobile displays the number of Active Alerts for all of your customers' assets (i.e., all assets across your Syncro Account) right on the home screen.

Tap the “Active Alerts” menu item to display the Alerts list, which is collapsed by default.

For each alert in the list, you'll see:

• the Alert Type (e.g. Inverse tertiary array, Programmable holistic encryption, etc.),
• how long ago the alert occurred (e.g. 5m ago), and 
• the Customer (e.g. Moen, Lakin and Orn).

Tap an individual alert to expand it and see more information:

Here you can Clear or Mute the alert, or view any Ticket already created. (If no ticket is available, you can tap Create Ticket to do so.) For more information, see Work with Tickets.

You can also tap View Asset Details to access the Asset “Overview” screen, which provides you with options for managing the asset.

Locate an Asset

To work with assets in Syncro Mobile, tap the “Assets” menu item on your home screen, or the Assets icon in the bottom navigation bar.

Then tap to select from the list of Assets displayed. The Asset “Overview” screen displays.

You can also quickly locate an asset of interest in Syncro Mobile using filters or searches.

Using Filters

You can use two types of filters to locate a specific asset. Tap the triple-line filter icon in the upper right to display the Filter By options.

The first filter option is based on a Saved Asset Search:

The second filter option is based on one or more Asset Types:

Tap Apply to display a new asset list based on your filters. At any time you can return here and tap Clear to see all assets again.

Using Search 

You can also locate assets using Syncro Mobile's search feature. 

Tap the magnifying glass icon in the upper right to display the Search Assets screen.

Syncro Mobile narrows the assets as you type. 

When you see the one you want, tap it to display the Asset “Overview” screen. Or, tap the X to clear your search.

Manage an Asset

IMPORTANT: To manage an asset from Syncro mobile:

• The Syncro agent must be installed on the asset,
• Splashtop RMM App must be configured on your mobile device, and 
• Remote access must be configured on the Policy in Syncro.

Once you've located and selected a specific asset, its Overview screen displays:

The asset's online/offline status displays in the upper right corner, and the Remote Control, Reboot Asset, and Start a Chat menu options are available. 

IMPORTANT: A remote reboot will cause the end user of the asset to lose any unsaved data. There is no warning to the end user. A good way to verify a reboot isn't going to create any problems for your end user is to tap Start a Chat and confirm that!

Note: Additional details about the asset are shown below the Remote Control, Reboot Asset, and Start a Chat actions. You can also tap the "Details" subtab to see more information about an asset.

For information about the “Scripts” subtab, see Run Scripts on an Asset.

Run Scripts on an Asset

To run scripts on an asset, navigate to that asset's “Overview” screen, then tap “Scripts”:

By default, Syncro Mobile displays any scripts currently in the Queue, but you can also tap “History” to see the script Name, Date/Time, Result (Success or Failure), and if desired, detailed Output:

Tap +Add to Queue to add a script to the queue to run on this asset. Then tap the Pencil (Edit) icon to search for a script. (When you begin typing, available scripts display.) 

After you tap the script you want, specify whether it should run Now, or at Scheduled time you select.

When finished, tap Run Script.