These improvements cover updates made since the January 7 release.

New Features

Linux Agent - Open Beta

The new Linux Agent brings RMM functionality to critical server and workstation environments. This enables partners to standardize their monitoring and support workflows across Windows, Mac, and Linux assets from a single console.
Core Capabilities:

• Robust Scripting: Deploy and manage full Bash scripts with native module support for alerts and ticket creation.
• Comprehensive Monitoring: Gain immediate fleet visibility today through hardware specifications and offline presence alerting, or use our robust scripting engine to trigger custom RMM alerts for critical system metrics with built-in disk and memory monitors coming soon.
• Secure Remote Support: Initiate one-click Splashtop remote desktop sessions directly from the Syncro console for full GUI access, or leverage integrated scripting for seamless troubleshooting that never interrupts the end-user. 
• Broad Distribution Support: Supports standardized, silent deployment across Ubuntu, RHEL, and Debian-based systems

Read more here: Work with the Syncro Linux Agent. 

Reporting and Data Extraction Updates

These updates close critical reporting gaps by delivering higher-impact data for billing accuracy and asset management.

• Billing Reconciliation: The Pending Ticket Charges report now includes ticket subjects and service item context for faster revenue verification.  The Ticket Time Entry Report now includes ticket subject and totals for actual time and billable time.
• Report Builder Enhancement: Windows patching details have been added so that reports can be created to show patches applied to assets providing metrics to help with compliance scenarios.
• Dynamic Asset Exports: You can now export your customized Asset list view directly to a CSV, matching the specific columns and filters you have applied.

Syncro Cloud Backup: EU Region Support & GDPR Tools for Microsoft 365

We have expanded our Microsoft 365 Cloud Backup capabilities to support international data residency requirements and privacy regulations.

New Compliance & Data Residency Features:

• Azure EU Region Support: Customers can now choose to back up and store their Microsoft 365 tenant data within the Azure EU region to meet local data sovereignty needs.
• GDPR Purge Requests: Syncro now supports specialized purge requests for individual users across all tenants, ensuring MSPs can stay compliant with Right to Erasure (GDPR) mandates. 

Read more here: GDPR - General Data Protection Regulation. 

Microsoft 365 Onboarding Improvements

We have replaced silent authentication failures with a responsive and informative UI designed to guide users through the M365 integration process available on Team Plan.

Actionable Troubleshooting Guides:

• Permission Verification: Clearly identifies if an authenticating account is missing from the required "Admin Agents" group.
• Relationship Checks: Detects if a CSP tenant lacks the necessary customer relationships before allowing the integration to proceed.
• MFA Compliance: Alerts technicians if an admin account was not properly prompted for MFA, ensuring secure connections.

Read more here: Integrate with Microsoft. 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

API

• A new endpoint (/customer_assets/{id}/patches) has been created to retrieve asset patching details to offer more access to managed asset data and can be helpful in creating PowerBI reports.
• A new endpoint (/tickets/{id}/comments) has been created to retrieve Ticket Comments.  The ability to retrieve the complete ticket comment history other than the initial comment or description from the main Tickets API endpoint will be sunset in the future making this new endpoint the mechanism to manage the full history of comments via API.
• Fixed an issue which led to RMM_Alert API returning an incorrect ticket status.
• Addressed issues causing timeouts with the Customer Asset, Leads, and Ticket Timer endpoints.

Assets

• Resolved frequent WMI errors generated by the Syncro Live Agent Runner Service in Backgrounding Tools.
• Fixed connectivity issues that caused Mac Agents to incorrectly report as offline.
• Updated the Mac Agent Contact Form to automatically prefill Assigned End User information and highlight required fields.
• Resolved an issue where the Get-ScreenCapture script command would trigger a manual Snipping Tool prompt on Windows 11; it now runs silently as intended.
• Improved SNMPv3 alerting reliability to ensure "Offline" notifications are triggered immediately once a device exceeds its configured downtime threshold.

Mobile App

Fixed a bug in the Mobile App which was leading to sessions sometimes being ended sooner than expected.

Scripts

• Fixed an issue where the running of the Syncro Internal: Reboot scripts when manually scheduled could not be canceled or removed. 
• Fixed an issue with the display of long Script names and descriptions on the Script list page.

Reports

• Optimized the Ticket Time by Technician report to ensure large datasets can export as expected.
• Fixed how Report Builder modules without data display in dark mode.
• Fixed an issue with the Report Builder Text Block > Antivirus Coverage count some times being incorrect for Managed Defender.

Tickets

• Ticket Automations can now be managed by users who are not Global Administrators through a new permission available in Security Groups configured for All Customers.
• Browser level preferences are now stored for the opened and closed state of each section on the right side of the Ticket Details page so that users who mostly go to the Ticket Details page to enter comments can close all other sections to avoid having to scroll down to the Ticket Communications section.
• Fixed an issue where tickets created and edited by other users were not updating the new Ticket page in real time.
• Fixed an issue where SLA Breach notifications were not sending.
• Fixed a bug in the Mailbox settings which could lead to cases of the Issue Type and Ticket Status field not updating to the expected value on ticket create.
• Fixed an issue where the Back button did not work when accessing an individual Ticket from the Ticket module on the Customer Organization page.
• Fixed an issue where Ticket Views filtered by Customer Organization would continue filtering by that Customer Organization even after edited to not use that filter.
• Fixed an issue where edited labor log entries could revert back to their original amounts when the Labor Rate Type was changed.
• Fixed an issue with starting the ticket timer when the Labor Log section was collapsed.
• Fixed an issue when multiple worksheets on the same ticket are marked as complete too quickly.

Other

• Fixed an issue where bills were not created in Xero when products were marked with Track Inventory.
• Fixed an issue where Disabled User IDs persist in dropdowns even after they are disabled, even though they appear blank.