Template Tags Reference

Updated at May 02, 2025
By Kali Patrick

Table of Contents

Account Appointments Assets Business Hours Comments Customers Email PDF Templates Invoices Line Items Payments RMM Signatures Techs Tickets Miscellaneous

Template Tags are placeholders you can use within Email/PDF Templates to fill in information that’s unique and/or that may change. In other words, Template Tags are variables for Syncro data you can use in communications with your customers.

Note: In Syncro, Template Tags are listed alphabetically.

This document provides brief descriptions of each Template Tag you might want to use, organized by relatedness.

Account

Tag	Description
{{account_address}}	Inserts the business name and address of the Syncro account owner.
{{account_name}}	Inserts the name of the Syncro account owner, as specified in Admin > Account Settings.
{{account_street}}	Inserts the street address of the Syncro account owner.
{{account_city}}	Inserts the city of the Syncro account owner.
{{account_state}}	Inserts the state of the Syncro account owner.
{{account_zip}}	Inserts the zip code of the Syncro account owner.
{{account_phone}}	Inserts the phone number of the Syncro account owner.
{{account_email}}	Inserts the primary email of the Syncro account owner.
{{account_subdomain}}	Inserts the subdomain of the Syncro account owner, as specified in Admin > Account Settings.
{{account_tech}}	Inserts the full name of the first Global Admin user when the Syncro account was first created.
{{account_url}}	Inserts the Syncro URL (e.g., https://yourdomain.syncromsp.com/).
{{account_vat_reg_no}}	Inserts the VAT/Tax Registration number, as specified in Invoice Settings.
{{account_website}}	Inserts your website, as specified in Admin > Account Settings.

Appointments

Note: These tags can be used in the Appointment-related Email Templates, which you can find under Admin > PDF/Email Templates. See Customize PDF Templates for more information.

Tag	Description
{{appointment_end_time}}	Inserts the value that was selected in the Appointment End Time field when the appointment was created, prepended with the day of the week (e.g., Mon 03-10-25 11:45 AM).
{{appointment_start_time}}	Inserts the value that was selected in the Appointment Start Time field when the appointment was created, prepended with the day of the week (e.g., Mon 03-10-25 10:45 AM).
{{appointment_description}}	Inserts the value that was entered in the Description text area when the appointment was created.
{{appointment_duration}}	Inserts the approximate appointment duration (e.g., about 1 hour).
{{appointment_hour_with_am_pm}}	Inserts the hour and minute of the appointment with the AM/PM suffix (e.g., 10:45 AM).
{{appointment_hours_from_now}}	Inserts the number of hours from now that the appointment is scheduled for. If more than 24 hours, the time will be shown in days (e.g., 3 days).
{{appointment_location}}	Inserts the value that was entered in the Location field when the appointment was created.
{{appointment_summary}}	Inserts the value that was entered in the Summary/Subject field when the appointment was created (e.g. Appointment Tag Tests).
{{appointment_type}}	Inserts the value that was selected in the Appointment Type field when the appointment was created (e.g., Our Office).

Assets

Tag	Description
{{assets}}	Inserts the Name, Properties, and Asset Custom Fields for the relevant asset.
{{asset_custom_field_XXXXXX}}	Inserts a value corresponding to the value in the given custom field. Note: All custom_field tags have the name of the custom field appended to the end of the tag to make them unique, for example: "asset_custom_field_splashtop_uuid".
{{asset_id}}	Inserts the ID of the relevant asset.
{{asset_name}}	Inserts the name of the relevant asset.
{{asset_properties}}	Inserts the properties (HDD, MFG, Mdeol, OS, Last Boot, CPU Name, Device Name, and any Asset Custom Field values) for the relevant asset.
{{asset_serial}}	Inserts the serial number of the relevant asset. (This may be a legacy version.)
{{asset_serial_v2}}	Inserts the serial number of the relevant asset. (No different from previous.)
{{asset_type}}	Inserts the asset type of the relevant asset.
{{asset_address}}	Inserts line 1 of the relevant asset's address.
{{asset_address_2}}	Inserts line 2 of the relevant asset's address.
{{asset_city}}	Inserts the city of the relevant asset's address.
{{asset_state}}	Inserts the state of the relevant asset's address.
{{asset_zip}}	Inserts the zip code of the relevant asset's address.
{{asset_snmp_auto_resolve_offline}}	(For SNMP assets only) Inserts “True" or “False” based on whether the "Auto-resolve Alert When Clear" box is checked for SNMP Offline Alerts.
{{asset_snmp_community}}	(For SNMP assets only) Inserts “Community” from SNMP Details.
{{asset_snmp_enabled}}	(For SNMP assets only) Inserts “True” or "False" based on whether the “SNMP Enabled” box is checked. See also: Enable SNMP on an Asset.
{{asset_snmp_host}}	(For SNMP assets only) Inserts "Hostname / IP" from SNMP Details.
{{asset_snmp_offline_minutes}}	(For SNMP assets only) Inserts the time (in minutes) set for the “Alert If Network Device is Offline For” setting for SNMP Offline Alerts.
{{asset_snmp_port}}	(For SNMP assets only) Inserts "SNMP Port" from SNMP Details.
{{asset_snmp_version}}	(For SNMP assets only) Inserts "SNMP Version" from SNMP Details.

Business Hours

Tag	Description
{{business_hours}}	Inserts business hours as defined in Admin > Business Hours.
{{business_hours_compact}}	Inserts business hours with abbreviated days of the week (e.g., Mon-Fri: 9:00am-6:30pm, Sat-Sun: Closed).
{{business_hours_full}}	Inserts business hours for all days of the week, including weekends. Will notate if Closed.

Comments

Tag	Description
{{initial_comment_body}}	Inserts the first "System" or "Initial Issue" comment from the related ticket.
{{initial_comment_date}}	Inserts the related date of a given initial comment (e.g., Sun 08-25-24 08:44 AM).
{{initial_comment_tech}}	Inserts a tech name if a tech makes the initial comment (i.e. if the initial comment is not a Private or System note).

Customers

Note: Whenever you include a Customer tag (e.g., in the Invoice PDF template) but Syncro sees there's an assigned Contact, Syncro will replace the tag with the Contact's information even if the Customer-level information is available. For example, if you have a Contact assigned to an Invoice, Syncro will use that Contact's address when you use {{customer_address}}.

Tag	Description
{{customer_business_name}}	Inserts the Customer's Business Name.
{{customer_business_name_and_full_name}}	Inserts the Customer's Business Name AND the First Name AND Last Name associated with the Customer.
{{customer_business_name_or_customer_full_name}}	Inserts the Customer's Business Name if not null. If null, inserts the First Name AND Last Name associated with the Customer instead.
{{customer_full_name}}	Inserts the Customer's full name (First Name and Last Name).
{{customer_first_name}}	Inserts the Customer's first name.
{{customer_full_address}}	Inserts the complete address for the Customer (Line 1, Line 2, City, State, and Zip).
{{customer_address}}	Inserts Line 1 of the Customer's street address.
{{customer_address_2}}	Inserts Line 2 of the Customer's street address.
{{customer_city}}	Inserts the city of the Customer.
{{customer_state}}	Inserts the state of the Customer.
{{customer_zip}}	Inserts the zip code of the Customer.
{{customer_billing_name}}	Inserts the Name of the Customer's Billing address.
{{customer_billing_address}}	Inserts Line 1 of the Customer's Billing street address.
{{customer_billing_address2}}	Inserts Line 2 of the Customer's Billing street address.
{{customer_billing_city}}	Inserts the city of the Customer's Billing address.
{{customer_billing_state}}	Inserts the state of the Customer's Billing address.
{{customer_billing_zip}}	Inserts the zip code of the Customer's Billing address.
{{customer_phone}}	Inserts the Customer's phone number.
{{customer_mobile}}	Inserts the Customer's mobile number.
{{customer_email}}	Inserts the Customer's email.
{{customer_prepay_hours}}	Inserts the balance of any Prepay Hours (Block Hours) the Customer has.
{{customer_credit}}	Inserts the customer credit balance without unsettled payments.
{{customer_unapplied_credits}}	Inserts the customer's remaining credit balance after payments are made on the given Invoice.
{{customer_open_balance}}	Inserts any open/outstanding balance specific to the Invoice.
{{customer_custom_field_XXXXXX}}	Inserts a value corresponding to the value in the given custom field. Note: All custom_field tags have the name of the custom field appended to the end of the tag to make them unique, for example: "customer_custom_field_preferred".
{{customer_name_label}}	Inserts the shortest possible yet meaningful Contact/Business/Customer Name for use in the tight space of a label.
{{customer_shipping_name}}	Inserts the Name of the Customer's Shipping address.
{{customer_shipping_address}}	Inserts Line 1 of the Customer's Shipping street address.
{{customer_shipping_address2}}	Inserts Line 2 of the Customer's Shipping street address.
{{customer_shipping_city}}	Inserts the city of the Customer's Shipping address.
{{customer_shipping_state}}	Inserts the state of the Customer's Shipping address.
{{customer_shipping_zip}}	Inserts the zip code of the Customer's Shipping address.

Email PDF Templates

Note: These tags also work for Invoices (one-time and recurring).

Tag	Description
{{last_month}}	Inserts the previous month.
{{current_month}}	Inserts the current month.
{{next_month}}	Inserts the next month.
{{current_year}}	Inserts the current year.
{{next_year}}	Inserts the next year.

Invoices

Note: See also Email PDF Templates.

Tag	Description
{{invoice_account_summary_lines}}	Inserts Balance Forward, New Charges, Total Amount Due from from Invoices.
{{invoice_balance_due}}	Inserts the Balance Due from the related invoice.
{{invoice_cc_emails}}	Inserts the CC'd email from the related invoice.
{{invoice_check_number}}	Inserts the Check Number from the related invoice, if paid by check.
{{invoice_date}}	Inserts the invoice creation date.
{{invoice_date_paid}}	Inserts the date the invoice was paid (e.g., 11-25-2024).
{{invoice_disclaimer_template}}	Inserts the Invoice Disclaimer template, which you can find in a subtab of the same name in the Invoices PDF Templates section. See Customize PDF Templates for more information.
{{invoice_due_date}}	Inserts the invoice due date.
{{invoice_id}}	Inserts the invoice ID.
{{invoice_line_items}}	Inserts line items that have been added to an invoice in their standard formatting (i.e., with the headers: Item, Details, Qty, Unit Price, Net Amount. Below each header the relevant values display). Also includes GST/PST tax rates for Canada.
{{invoice_line_items_qty_only}}	Inserts the quantity of line items that have been added to an invoice (unit and net prices are excluded).
{{invoice_line_items_table}}	Similar to {{invoice_line_items}}, but with different, tighter formatting.
{{invoice_message}}	Inserts what was entered in the "Invoice Message" within the Line Items section of an invoice.
{{invoice_misc_credits}}	Inserts any customer credits that were used in the payment of a given invoice.
{{invoice_name}}	Inserts the name of an invoice (located in the Invoice Details section of a given invoice).
{{invoice_number}}	Inserts the invoice number.
{{invoice_paid}}	Inserts “True” or “False” depending on whether the invoice has been paid.
{{invoice_paid_stamp}}	Inserts an image reading “PAID.” (This is not available in the default template.)
{{invoice_payment_method}}	Inserts the method used to pay the invoice (e.g., Credit, Check, Store Credit, etc.).
{{invoice_payment_term}}	Inserts the configured Payment Term (e.g., 15 Days).
{{invoice_payments_amount}}	Inserts the amount paid on the invoice.
{{invoice_po_number}}	Inserts the PO number (located in the Invoice Details section of a given invoice).
{{invoice_subtotal}}	Inserts the subtotal of the invoice, which does NOT include calculated tax, payments, or credits.
{{invoice_tax}}	Inserts the calculated tax for the invoice.
{{invoice_total}}	Inserts the invoice total, which includes calculated tax.
{{invoice_user_name}}	Inserts the name of the user who created the invoice. For recurring invoices, this will read “Auto Scheduled.”
{{invoice_warranties_table}}	Inserts the warranty data as a table (i.e., Name of warranty, Expiration date (e.g., as 12-09-2025).

Line Items

Tag	Description
{{line_item_rows}}	Inserts line items related to the invoice as a table.
{{line_item_rows_no_padding}}	Inserts related line items as text with less whitespace.
{{line_items_with_tax}}	Inserts the line item with the tax amount included.

Payments

Tag	Description
{{pay_with_credit_card}}	Inserts the Pay Online link.
{{pay_with_paypal}}	Inserts the PayPal link.

RMM

Tag	Description
{{rmm_alert_description}}	Displays the alert's Check Type.
{{rmm_alert_formatted_output}}	Displays the alert's Failure Description/Body.

Signatures

Tag	Description
{{signature_date}}	Inserts the date of the signature captured from a given Invoice.
{{signature_img}}	Inserts an image of the captured signature from a given Invoice.
{{signature_line}}	Inserts the signature line from a given Invoice.
{{outtake_signature_line}}	Inserts the signature from the Outtake Form.

Techs

Tag	Description
{{tech_bio}}	Inserts the bio entered in the tech's profile, respecting formatting.
{{tech_name}}	Inserts the assigned tech's name.
{{tech_photo_url}}	Inserts the URL to the tech's photo.

Tickets

Tag	Description
{{disclaimer}}	Inserts the Ticket Receipt Disclaimer.
{{ticket_barcode_string}}	Inserts the related barcode strong (not an image).
{{ticket_creator_name}}	If the creator is Syncro, this is blank. Otherwise inserts the Tech/User name.
{{ticket_custom_fields_XXXXXX}}	Inserts a value corresponding to the value in the given custom field. Note: All custom_field tags have the name of the custom field appended to the end of the tag to make them unique, for example: “ticket_custom_field_Malwarebytes_LicenseKey”.
{{ticket_date}}	Inserts the date the Ticket was created.
{{ticket_disclaimer_template}}	Inserts the disclaimer configured in the Ticket templates.
{{ticket_due_date}}	Inserts the date the Ticket is due.
{{ticket_images_rendered}}	Inserts images from the “Attachments” section of the Ticket into the Ticket's PDF.
{{ticket_link}}	Inserts a link to the ticket.
{{ticket_location}}	Inserts the ticket's Location, if relevant. (This is often specific to big chain accounts.) Otherwise, displays “Default.”
{{ticket_meta_details}}	Inserts the ticket’s metadata such as Status, Approved (True/False), Has Power Adapter (True/False), etc.
{{ticket_number}}	Inserts the ticket’s number.
{{ticket_number_and_prop_bin}}	Inserts a ticket number and prop bin. Note: You must create and name a Ticket Custom Field "Bin" for Syncro to trigger the prop_bin part of the tag. If the ticket does not have a Custom Field assigned, this tag will display the Ticket number.
{{ticket_problem}}	Inserts the ticket’s Description.
{{ticket_public_comments_for_email}}	Inserts the ticket’s public communications/comments/notes in a list in ascending order. See also: About the Ticket Communications Section.
{{ticket_public_comments_table}}	Inserts ticket’s public communications/comments/notes as a table.
{{ticket_public_fulltext_comments}}	Inserts ticket’s public communications/comments/notes as a list.
{{ticket_public_fulltext_comments_table}}	Inserts ticket’s public communications/comments/notes with no line separator.
{{ticket_status}}	Inserts the ticket's Status into the template.
{{ticket_subject}}	Inserts the ticket’s Subject into the template.
{{ticket_url}}	Inserts the ticket's URL into the template.
{{ticket_worksheet_tables}}	When a Ticket Worksheet is used, inserts it as a table in a Ticket Template. See also: Create a Ticket Worksheet.
{{ticket_worksheet_tables_compressed}}	When a Ticket Worksheet is used, inserts it as a table with minimal spacing in a Ticket Template.

Miscellaneous

Tag	Description
{{gray_social_links}}	Inserts gray social media icons that link to the addresses set under “Update Social Settings” on the Mailer.
{{intake_form_terms}}	Inserts the Intake Form Disclaimer into an Intake Form Template.
{{outtake_form_terms}}	Inserts the text from the Outtake Form Template (assuming the Outtake Form was completed).
{{logo_100}}	Inserts the Logo specified in the Branding section of your Syncro Account Profile Settings.
{{logo_url}}	Inserts the URL for the logo specified in the Branding section of your Syncro Account Profile Settings.
{{opt_out}}	Inserts an Unsubscribe link.
{{opt_out_url}}	Inserts a URL to Unsubscribe.
{{problem_type}}	Inserts the Issue Type specified for the Ticket (e.g., Remote Support, Contract Work, etc.). See also: Ticket Settings Reference.
{{reply_above_line}}	Inserts "-----REPLY ABOVE THIS LINE TO SEND A RESPONSE----"
{{syncro_installer_url}}	Inserts the URL of the Syncro Agent installer.
{{tax_label}}	Inserts the text: “Tax” into the template, even if the given invoice has no tax.