The Business Hours page allows you specify when your business is regularly open/closed, and when you might be closed due to Holidays. Business Hours can apply to:

• Service Level Agreements (SLAs)
• Ticket Auto Responses
• Appointment Bookings
• Ticket Automations 
• Automations for Alerts (Automated Remediations)

You can read on, or watch this short video to learn more:

To set your business hours, follow these steps:

1. Navigate to Admin > Syncro Administration - Business Hours. The Business Hours page displays:

2. Check the Enable Business Hours box to use your Business Hours throughout Syncro. 
3. For each day of the week, either check the Closed box, or remove the check and select the range of hours when your business is open.
4. Select which Holiday Calendar applies to you.
5. Optionally, click Holiday Calendar in the upper right to get more granular about your country holidays, or add custom ones holidays:
   

Notes: 

• The Holiday Calendar displays two years' worth of holidays.
• The Back to Admin button on the Holiday Calendar page navigates you back to the main Admin page. 

6. Click Save.