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Edit an Asset

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Updated at Apr 24, 2025
By Kali Patrick

Table of Contents

Migrate a Syncro Asset to an Unmanaged Asset

Related Docs

  • Manually Create an Asset
  • About the Assets & RMM Tab/Page
  • About the Asset Details Page
  • About the Assets & Policies Subtab

Note: This document has been imported from the former KB and has not yet been verified.

 

To edit an existing Asset, follow these steps:

  1. Navigate to the Assets & RMM tab/module.
  2. From the table, click the hyperlinked Name of the asset you want to edit. Syncro displays that Asset's Details page: 
  3. From the actions button bar in the upper right, click Edit. Syncro displays the Edit [Type] Asset page with the Asset Details subtab selected:  

Notes: 

  • The right side of an Asset's Edit page displays the following read-only sections reflecting the current values for that asset:
  • System Information
  • Operating System
  • Hardware
  • Storage
  • Networking
  • Antivirus
  • The action bar also includes buttons to Change Policy and Manage Asset Types. The former navigates you to the Assets & Policies Subtab for the Customer. The latter navigates you to the Asset Types page/table.
  1. Update values for any of the fields in the ASSET INFO section, shown along the left side of the page:
    1. Click the Edit (Pencil) icon to open the Update Asset Owner pop-up window, which you can use to select a Customer Name and Policy Folder. Click Update to save your changes.
    2. To rename a User-Created Device, enter a new value in the Asset Name field, then click Save Changes. For Syncro Devices, names of assets default to the Hostname. If the asset's host name changes on the machine itself, the Asset Name field in Syncro automatically changes:  
       
      To override this, check the “Use a Friendly Asset Name” box, then enter a value in the Asset Name field and click Save Changes. 
      Tip: You can revert back to using the Hostname at any time by unchecking the "Use a Friendly Asset Name" box.
    3. Any Custom Fields you've created for the asset appear at the bottom for editing.
  2. If desired, click the SNMP Details subtab to Enable SNMP on an Asset.
  3. Scroll to the top and click Save Changes. Alternatively click Cancel.

Note: Sometimes when you edit an asset and click Save Changes, Syncro will reload the asset edit page. This happens when there are errors, which you will see near the top of the ASSET INFO section:

Migrate a Syncro Asset to an Unmanaged Asset

If you don't want to continue actively monitoring an asset but want to keep it for historical reference, consider these options:

  1. Uninstall the Syncro agent remotely using the uninstall script. 
  2. Uninstall the Syncro Windows agent directly from the machine. 
  3. Merge the Syncro asset into an unmanaged asset for the same (Customer) Organization. This option preserves Ticket history, attachments, etc.

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