These improvements cover updates since the August 6 release.

New Features

Archive Asset

Archive Assets provides a clean, structured way for you to retire devices from active use while maintaining historical visibility across tickets, alerts, and reports.

By archiving assets instead of deleting them, you’ll avoid billing for unused devices, eliminate reporting noise, and retain necessary audit trails for compliance, all while preserving tech efficiency and ensuring clean system hygiene. Archived devices are fully removed from billing and operational flows but remain accessible with key history intact.

Read more here: Archive an Asset. 

Multiple Outbound Email Domains

Configure and utilize several outbound email domains in your settings with Syncro’s Multiple Outbound Email Domains. This feature allows users to send emails from various domains associated with customer organizations in Syncro, increasing brand consistency, enabling personalized communications, and enhancing email deliverability.

Read more here: Organization Fields Reference - Communication Settings. 

ThreatDown Integration

Purchase ThreatDown solutions directly through the Syncro Marketplace, provision them instantly for clients, and consolidate charges through our Universal Billing model. This eliminates the need for multiple vendor portals and invoices, helping you reduce administrative overhead and deliver enterprise‑grade security faster.

Read more here: Marketplace Apps: ThreatDown. 

Ticket Timer Enhancement Updates

We have implemented updates to the Timer Log based on feedback we’ve received since launching in June including:

• We have made the Ticket Timer Enhancement available for locales outside of North America.
• Updated the Labor Log to allow control over the width of the Labor Log columns. Once you set the width in the table, it will save and be retained when you close the tab for the next time you open the Labor Log.
• The manual Ticket Timer Entry flow has been updated to address an over-eager validation that would block creation, and interrupted time entry.
• The manual Timer Entry flow had some keyboard flow adjustments made so that it is easier to use hotkeys like tabbing to create entries.

Read more here: Add or Modify Ticket Timer Log Entries. 
 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life updates that we've made in this release:

Assets

Line Breaks in Asset Detail Notes field are now respected.

Customer Organizations

Fixed an issue where the city field wasn't automatically populating when an address was searched on the Organization Edit page.

Invoices

• Fixed an issue where the ‘Status’ column would not sort as expected on the Recurring Invoice index page.
• Fixed an issue where Invoices would occasionally be duplicated across pages when sorted alphabetically by Customer on the Invoice index.
• Fixed an issue on the Recurring Invoice list where the Invoice Name and Template Name columns were mislabeled.

Tickets

• Resolved an issue where the restore option for in-progress Ticket Comments wouldn't trigger after changing Ticket Info dropdowns with the "Enable Detailed Time Entry for Ticket Comments" setting enabled.
• Fixed an issue where Tickets created for Customer Organizations with a single associated Contract would automatically apply to the Ticket even when the setting “Contract Applies to All Tickets” wasn't enabled.
• Fixed an issue where Lead descriptions containing 3rd-party forms would become truncated when converted to a Ticket.
• Fixed an issue around creating tickets with conflicting appointments.
• Fixed an issue where the Pinned Ticket Views were not displaying in the correct order in the left panel on the Ticket page.

Other

• Fixed a bug in the Navigation Menu where, depending on your browser's resolution, the right-most tab would sometimes be hidden and not display under the “More” dropdown.
• Fixed an issue with Purchase Orders where the date field was not editable when the user had the Purchase Order 'edit' permission enabled in Security Preferences.
• Fixed an issue with the new End User Portal where public comments on Tickets would intermittently not display as expected.
• With Managed Windows Defender enabled, any detected threats will now be counted for in the ‘Antivirus Threats Detected’ visual and text blocks in the Internal and Executive Summary Report Builders.