Disaster recovery is a key aspect of business continuity, and with Syncro you can restore Entra ID users, groups, apps, policies, and devices after a major outage, ransomware event, or accidental deletion.

However, this feature is not only useful in the context of a true disaster. Additionally, you can use it to:

• Clone environments for testing and/or development: Create a replica of your production Entra ID tenant for testing new policies, apps, or integrations without affecting live operations.
• Support mergers & acquisitions (M&A): Support IT consolidation by migrating Entra ID configurations and identities between tenants post-merger.

Currently the disaster recovery process includes snapshot restores for the following resources:

• Users (including User Role Assignments),
• Groups (Group Members and Group Role Assignments),
• Applications,
• Conditional access policies, and 
• Devices.

To start the disaster recovery process, follow these steps:

1. Navigate to the Backup Portal using any Restore button from a Syncro Tenant's Details Page.
2. From the User Profile menu in the upper right, select Disaster Recovery.
   Tip: If you don't see this option, use the keypad ( ) icon in the upper left to switch to Cloud Backup for Entra ID.
3. Select a snapshot date and time using the calendar. The directory objects will be restored to this point in time.
4. To restore all resources, leave the boxes checked. To exclude specific resources from recovery, uncheck the appropriate box(es).
5. If you want to restore to another tenant, check the “To Another Tenant” box. Then, use the dropdown menus to select the appropriate Target Tenant and the Domain for the selected Target Tenant. (See Create a Target Tenant to add to this list.)
6. Click Start Recovery to initiate the disaster recovery process.

Tip: You can track the status of the recovery task in the Task Manager. Once the task is complete, the restored objects will be visible in the customer's Entra ID tenant, along with all their associated relationships (e.g., group memberships and role assignments for users). If an object already exists in Entra ID, it will not be duplicated; instead, the existing object will be updated (including attributes and relationships) based on the selected snapshot date.