Documentation Center

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support Portal
  • Home
  • Tickets
  • Tracking Time

Choose a Date for Ticket Timer Log Entries

Contact Us

If you have questions or want help, please Submit a Request.

Updated at Jul 27, 2024
By Kali Patrick

Table of Contents

Enable the Detailed Time Entry For Ticket Comments Setting Back- or Forward-Date Ticket Time Entries

Related Docs

  • Add Billable Time to a Ticket
  • Manually Create a Ticket

Are you a Tech who wants to type up notes after visiting a customer's office? Do you sometimes forget to leave an update on a Ticket you worked on the other day?

You'll capture such notes (and the duration of your work time) in the COMMUNICATIONS section of a Ticket. By default, the date/timestamp for your note (also called a “comment”) matches when you make the entry.

However, the “Detailed Time Entry For Ticket Comments” setting in Syncro allows you to choose different dates and start/stop times for your Ticket Timer Log entries. 

Using this option in Syncro can make your time logs more accurate and reduce misreporting or miscommunication.

Enable the Detailed Time Entry For Ticket Comments Setting

An administrator can enable this feature by checking the box after navigating to Admin > Ticket Preferences:

Back- or Forward-Date Ticket Time Entries

When the Detailed Time Entry for Ticket Comments setting is enabled, you'll see a few extra date/time fields at the bottom of a Ticket's COMMUNICATIONS section:

Click in the Date field to display a calendar and select a date. You can select a past or future date that Syncro will use to create the Ticket Timer Log:

Tip: You can also type a date directly into the Date field.

Use the first Duration field to choose a Start time, and the second to choose a Stop time for the selected Date. 

Once both are selected, Syncro automatically calculates the total minutes and fills in the field to the right of the labor type (e.g., Rush Labor):

Note: The date/timestamp for your note/comment will still match when you make the entry.

Don't forget to submit your communication.

Was this article helpful?

Yes
No
Give feedback about this article

The integrated platform for running a profitable MSP business

Syncro All-in-one MSP Software Facebook Syncro All-in-one MSP Software Twitter Syncro All-in-one MSP Software LinkedIn Syncro All-in-one MSP Software YouTube Syncro All-in-one MSP Software Reddit
  • Compliance
  • Privacy Policy
  • Website Terms
  • Service Terms
Knowledge Base Software powered by Helpjuice

© 2017-2024 Servably, Inc. All rights reserved.

Expand