You can add or “enable” users at any time during your billing cycle. When you add a new user to your account, you will be billed for the user immediately. You will be billed a prorated amount depending on how far into your billing cycle you are. New users will always be on the same subscription term the rest of the account is on—annual or monthly.

There is currently no way to “mix and match” subscription terms within one account. All users must be on the same subscription term, either monthly or annual.

To add Syncro account users, see the Add & Assign Users to Security Groups documentation.

If you attempt to add a new user and the payment fails, our system will flag your account as having a failed transaction. While this flag is active, you will be prompted to update your payment method upon login and will have limited access to the Admin page. Once we are able to process the payment, the flag will be lifted from your account. If you have any problems during this process, please reach out to our billing department at billing@syncromsp.com.

Disabled Users

You can disable a user on your account at any time during your billing cycle. When a user is disabled on your account, you do not receive a credit or refund for any remaining time.

Instead, this user “license” will remain active and available for use until the end of your current billing cycle. Once your current billing cycle ends, your subscription will renew at the number of users you have active at that moment.

As an example, you could disable “User A” 20 days before the end of your billing cycle and during those 20 days, you could add “User B” without being charged again. User B would be using the user “license” that was on your account from disabling “User A”. This works the same for both monthly and annual subscription terms.

To disable Syncro account users, see the Add & Assign Users to Security Groups documentation.

To ensure you are not billed for users you no longer need, users must be disabled before the day of your subscription renewal. Once a subscription renews, we do not offer refunds for any users disabled mid-billing cycle.