You can update your subscription plan at any time within Syncro. However, not all subscription updates will take effect right away. Please read the sections below to understand how different selections will affect your subscription.

For detailed instructions about how to update your plan, see Update Your Syncro Account.

IMPORTANT: Before you proceed with the update, please ensure that you have selected the correct subscription term.

Change Your Annual Subscription to Monthly

If you are on an annual subscription and choose to change to a monthly subscription, our system will do the following:

• Core annual to Core monthly: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription.
• Core annual to Team monthly: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase. Team plan features will be enabled on the account right away.
• Team annual to Core monthly: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription. You will retain Team plan features until your billing cycle ends.
• Team annual to Team monthly: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription. You will retain Team plan features at all times.

Change Your Monthly Subscription to Annual

If you are on a monthly subscription and choose to change to an annual subscription, our system will do the following:

• Core monthly to Core annual: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase.
• Core monthly to Team annual: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase. Team plan features will be enabled on the account right away.
• Team monthly to Core annual: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription. You will retain Team plan features until your billing cycle ends.
• Team monthly to Team annual: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase. You will retain Team plan features at all times.

Same Billing Cycle Subscription Changes

• Core monthly → Team monthly: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase. Team plan features will be enabled on the account right away.
• Core annual → Team annual: Your subscription will be updated immediately and the card we have on file will be charged if there is any price difference. Any “time” remaining on the current subscription will be added as a prorated credit to the account. If there is any charge due to the subscription change, this credit will be used towards the purchase. Team plan features will be enabled on the account right away.
• Team monthly → Core monthly: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription. You will retain Team plan features until your billing cycle ends.
• Team annual → Core annual: The change will be saved as a pending update on your account. This change will not take effect until the end of your current billing cycle. At that time, your subscription will renew as the chosen subscription. You will retain Team plan features until your billing cycle ends.