Update the Email(s) for your Syncro Invoices

Our billing system sends out multiple billing notifications that include invoices, upcoming charges, and more during your time with Syncro. The main email listed on the Syncro account upon account creation is automatically the email we keep on file for these notifications.

If you want to change the email that receives the billing notification emails, please have an active Admin login under Admin > Account Settings, then click View Invoices. In the upper-right corner of the Account Information Syncro page, they can select “Change Email:”

Note: If you wish to add someone as a CC to your billing notifications, please have an active Admin on the account make this request to our billing team at billing@syncromsp.com.

View and Download Past Invoices

If you are looking for your previous invoices with Syncro, please have an active Admin login under Admin > Account Settings, then click View Invoices. Scroll down to the Invoices section:

There you can view and download your invoices for your business needs.

Past-due Invoices

When a payment for an invoice fails, the invoice automatically goes into a past-due state. Once a payment fails, our system will flag your account as having a failed payment. While this flag is active, you will be prompted to update your payment method upon login and will have limited access to the Admin page. Once we are able to process the payment, the flag will be lifted from your account.

Past-due invoices do not close until they are paid in full and we will attempt to collect payment whenever possible. Any past-due invoices that we have collected payment for are non-refundable.

When a failed payment occurs, we give a 28-day grace period that starts after the first failed payment. You retain access to your account during this time aside from the Admin section. 28 days after your first failed payment your subscription will expire. See Expired Subscriptions for more information on what happens after your subscription has expired due to failure to pay an invoice.

Multiple past-due invoices can happen in the rare instance where past-due invoices are being declined due to insufficient funds, but the new subscription is approved due to its lower cost. When this happens multiple times, you end up with multiple invoices that remain past due.

Sales Tax

We do collect sales tax in certain states. Please see About the Sales Tax Syncro Collects for more information.

If you are exempt from sales tax, you will need to send a copy of your state-issued tax exemption certificate to us at billing@syncromsp.com. We must receive a copy of your tax-exempt certificate (not your state tax certificate) to set your account as tax- exempt.

There is no way for us to automatically retrieve this information. We rely on you to provide us with your documentation. Please ensure you send this information to us as soon as possible to avoid future sales tax charges.