By default, remote access to assets in Syncro is done via Splashtop. 

To enable remote access, follow these steps:

1. Select the Policies tab in the header bar. The Policies page displays with the policies you have available.
2. Click the name of a policy. The policy's builder displays this policy's Overview.
3. Click the Remote Access category on the left.
4. Check the “Enable And Deploy Splashtop For Assets On This Policy” box. This deploys and install Splashtop 11 on the devices in the policy when the Syncro agent is deployed.

Note: This is only for Splashtop included with your Syncro subscription. If you're using the “Bring Your Own Splashtop” version, you'll see a separate section to enable that in a policy. 

5. Optionally, check the “Require Client Permission For Remote Access” box. This allows your customer to approve or deny remote access to their computer. Once enabled, customers can choose to accept remote access, allow remote access for 24 hours, or deny remote access.
6. Using the Technician Identifier dropdown, select how you want your company or technician's name displayed when remoting into an asset.

Tip: Limit who can and cannot enable Remote Access in Admin > Syncro Administration - Security Groups by unchecking the Policies - Edit Attended/Unattended box:

Checking this box allows technicians to turn Remote Access on/off for the policy. Disabling the setting will hide the Remote Access option from the policy settings as if it did not exist.

7. Be sure to click Save Policy.