These improvements cover updates made during the month of April 2024.

New Features

New Functionality to Manage Your Customer Permissions

Customizing security permissions is more critical now than ever. We just released a new feature that gives you greater control over the accessibility of your clients' confidential data. When you assign customer permissions, you can now designate the users who can access specific client records or devices.

So what exactly changed? We expanded Single Customer Permission Groups to allow users to include more than one customer record to a group with the same ability to customize permissions. 

Note: The number of available permissions remains at 32 options. Certain  functions are not available in the Multi-Customer Permission group types such as Chat, Reports, and the Billing modules. We continue to review feedback about which permissions sets partners want to see added as options.

Granular security permissions like these not only enhance the security posture of your MSP but also instill confidence in your clients, assuring them that their sensitive information is being handled with the utmost care and diligence. 

Watch our video to understand how you can take advantage.

Read more here: Create Security Groups.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some improvements and fixes we've made in this release:

Windows Agent: 1.0.182.0 - 3/10/24 | Mac Agent: 1.13.572 - 3/22/23

Ticketing

• Resolved issue with recurring tickets not auto-associating specified assets to generated tickets
• Resolved issue with "Create ticket" button creating duplicate tickets if clicked more than once
• Resolved issue with Ticket Index page switching incorrectly to the default ticket view when a filter is manually changed
• Resolved issue with the {{ticket_custom_fields}} tag in the Ticket Label template displaying HTML
• Resolved issue with ticket views that cannot be modified appearing to be editable
• Updated timeclock punch to require no security permissions for non-admins

Invoicing

• Resolved 500 error when searching customers in QuickBooks external mapping page
• Resolved issue with blank space following customer name in Invoice Tab causing format issues

Security

Added BYO SMTP Microsoft OAuth2 support

Alerts

Resolved Gateway timeout 504 error on dashboard resulting from a high number of RMM alerts

Customer management

• Resolved issue with contact titles disappearing from the contact page
• Resolved pagination style issue with customer contacts

Asset management

Resolved Ampersand "&" Not Displaying Correctly on Asset Label template as well as label prints

Communications

• Added Admin sidebar to Mailboxes pages
• Changed "In Use" column name to "Enabled" on SMTP index page
• Resolved communication log linking to a ticket number that is the same as the invoice number
• Resolved issue with email replies sent from a merged ticket creating a new lead/ticket unexpectedly
• Resolved issue with rich text emails with copy/pasted text including the light/dark mode backgrounds behind the pasted text
• Resolved issue with Communications tab invoice email linking to incorrect ticket

Inventory

Resolved issue with inventory not returning when deleting ad-hoc bundle

Documentation

Added full support for Microsoft Core fonts in customizable PDF Templates.