With the Bitdefender GravityZone integration you can:

• Get a portal account to Bitdefender GravityZone. (Syncro Managed Bitdefender accounts are only supported in North America. International users must sign up for a North American Bitdefender account.)
• Enable Bitdefender and have control over which modules are installed via the Syncro RMM Policies.
• Enable AV on a policy and all the assets with that policy will immediately get AV installed and appear in your GravityZone portal.
• Use the full GravityZone portal including access premium add-ons and functionality like EDR, Mobile Security, Risk Management, Reporting, Sandbox Analyzer, and more.

Notes: 

• See Enable Bitdefender Add-ons for more details about applicable add-ons and their cost.
• You can learn more about Bitdefender policies and packages within the Partner's Guide. 
• Watch this video for an overview of Bitdefender Cloud Security.

About HyperDetect/ATS

Bitdefender's HyperDetect (also known as ATS) is a billable add-on based on your assigned GravityZone (GZ) policy. This is managed in GravityZone, not in Syncro. If a GZ policy with HyperDetect is assigned to a device, you will be charged for ATS.

IMPORTANT: When migrating Bitdefender to Syncro, it's important to review your GravityZone (GZ) policies beforehand. By default, Syncro doesn't restrict which Bitdefender SKUs can be used. This means that even if your previous reseller had Advanced Threat Security (ATS) disabled at your account level, this setting may not automatically carry over during the migration. To ensure that you're not charged for ATS/HyperDetect during the migration process, you MUST review all assigned GZ policies for this setting and disable them if appropriate. If you need to restrict the available SKUs on your account, please contact Support.

Enable Your Gravity Zone Account

The first step to enable the integration is to provision your GravityZone account.

1. In Syncro, navigate to Admin > App Center.
2. Find and click the Bitdefender app tile.
3. Click Provision Trial Account. (If you want to use a different email, click the link next to that.) 
    
   Note: Bitdefender will email the admin email address displayed in the Provision Trial Account button. 
4. Open the email to retrieve your GravityZone login credentials and link to GravityZone's portal:
   
5. Click the Control Center Address link and enter the login credentials provided in the email from Bitdefender: 
   
6. Take whatever other steps are needed, such as enabling two-factor authentication.
7. Once you're all the way into the GravityZone portal, in the upper right, click the person icon and select "My Account:"
   
8. If you want to change your password to something more memorable, click “Change password.” 
9. Now it's time to create an API key to integrate with your new account. In the API Keys section at the bottom, click Add: 
   
10. Enter a name, such as “Syncro,” in the API Key Description field: 
     
    IMPORTANT: Check ALL of the boxes in the Enabled APIs field, otherwise you'll be unable to use Bitdefender with Syncro.
11. Click Save. Your API key is now generated.
12. Click the API key to open the API settings again: 
    
13. Click the clipboard icon to copy the API key to the clipboard, then click Cancel.
    
14. Switch back to the Bitdefender app card in your Syncro account: 
    
15. Paste your API key into the Bitdefender API Key field.
16. Click Save API Key.

You have now successfully set up the Bitdefender integration! You can now assign Bitdefender to any of your policies in Syncro and your agents will automatically install Bitdefender to manage. Once installed, your agents will populate in your GravityZone portal so you can assign GravityZone policies as well.

When you're ready, convert your trial of Bitdefender to a full account in the Syncro's app card:

See also: Bitdefender Trials.

Bring Your Own Bitdefender Account

If you have your own U.S. Partner Bitdefender account and do not want us to provision a new one for you, you can choose to have Syncro hook up to your existing Bitdefender account.

IMPORTANT: Before going any further it's important that you know your pricing may change, and will reflect our current pricing.

Get the Company Name from Bitdefender

The Company Name you enter in Syncro during the migration MUST match the Company Name in GravityZone. Copy and paste the Company Name found in GravityZone to ensure the names match.

1. In your GravityZone account, in the upper right, click the person icon and select "My Company." 
   
2. Copy the name found in the Company Name field. 
   
   IMPORTANT: To ensure a 100% accurate match, please copy the entire Company Name, even if it includes random characters at the end.

Enable the Integration in Syncro

1. In Syncro, navigate to Admin > App Center.
2. Find and click the Bitdefender app card.
3. Below the button, click the link next to “Already have a Bitdefender Account?”: 
   
4. Paste the Bitdefender Company Name you copied in the prior steps.
   IMPORTANT: The Bitdefender Company Name pasted in must be an identical match, including any random characters at the end.
5. Click Connect Bitdefender Account: 
   

Add Your GravityZone API Key

Next, make your GravityZone API key and add it to your Syncro account. See instructions starting in step 7 of Enable Your GravityZone Account.

Add the Syncro Partner Hash

After adding your API key, add the Syncro Partner Hash to your GravityZone.

1. Copy this Syncro Partner Hash: 5536722d5ece05dca159ef565f4d161d
2. In your GravityZone account, in the upper right, click the person icon and select "My Company."
3. Click the Licensing tab.
4. In the Bitdefender Partner box, click Change Partner: 
   
5. On the Change Partner screen, paste the Syncro Partner Hash you copied in step 1: 
   
6. Click Change Partner. You are all set to use the integration.
   Note: If you see an error like “Your selection includes additional product types that are not available for the target Partner” please see Troubleshooting Bitdefender.

Billing

Here are some important things you should know about Bitdefender billing:

• Your license usage quantity is generated by Bitdefender and forwarded Syncro for billing. 
• License usage is billed in arrears and is not prorated. 
• Licenses active within the billing cycle will be billed for the full amount. 
• Invoice reminders are sent 5 days prior to your Syncro subscription renewal date with estimated charges. 
  For example, if you disable our licenses on August 1st and your Syncro bill cycle is September 21st, you will receive your Bitdefender licenses usage bill for the greater of the two between your August usage and September usage, on your September 21st invoice date.

If you migrate your pre-existing Bitdefender account to Syncro, your billing will be updated to reflect the Syncro pricing structure detailed on the Bitdefender app card in the App Center of your Syncro instance.

Read on, or watch this short video to learn more:

Review your MAV Billing and License Usage

In Syncro, you can review your MAV billing and license usage anytime using our Managed Antivirus Usage Report. Navigate to Reports > RMM - Managed Anti-Virus Summary.

In GravityZone, you can view your license usage in the Monthly License Usage Report. Follow these steps:

1. In the main GravityZone portal, select the Reports tab then click Add:
   
2. Select "Monthly License Usage" as the report Type and set the Reporting Interval to “This Month.” 
3. Then select your company target and click Generate:
   

Once the report has generated, you can click into the devices to see when the license was activated and how many licenses were used for the time period.