These improvements cover updates made since the April 1 release.

New Features

Linux Agent

The Syncro Linux Agent is now generally available, bringing enterprise-grade RMM capabilities to Ubuntu LTS environments. With this milestone, Linux servers join Windows and Mac assets in a single management pane, eliminating the fragmented toolchains that have historically forced IT teams and MSPs to bolt on separate solutions for mission-critical Linux workloads.
 

Core Capabilities:

• Native System Monitoring: Track CPU, memory, disk space, and antivirus presence out of the box, with the same monitor framework used for Windows and Mac assets.
• Bash Scripting & Automated Remediation: Run manual or scheduled Bash scripts and trigger remediations from monitor alerts — for example, auto-purging logs when disk capacity exceeds 90%.
• SNMP Monitoring Support: Use the Linux agent as a management hub for networked devices like routers and switches, centralizing performance data across the infrastructure.
• Splashtop Remote Access: Launch one-click remote sessions for GUI-based troubleshooting on Ubuntu LTS 24.04, 22.04, and 20.04.
• Unified Asset Reporting: Linux assets surface in saved searches, health reports, and the same consolidated views as Windows and Mac.
   

Read more here: Work with the Syncro Linux Agent. 

Guardz Integration

The Guardz integration is now live in the Syncro App Center. Guardz equips MSPs with a unified security platform across email, endpoint, identity, and cloud. It cuts noise, prioritizes what to fix first, and helps teams detect, contain, and resolve threats faster with 24/7 MDR combining expert analysts and Agentic AI.

Through our new partnership with Guardz, MSPs can purchase, provision, and bill Guardz directly within Syncro. Once setup is complete through the Guardz portal, security incidents detected by Guardz automatically create tickets in Syncro's PSA, giving MSPs a direct line from threat detection to their existing service desk workflow, and eliminating the manual seat-count audits and reconciliation work that erode margins on resold security products.

Core Capabilities

• Single Consolidated Invoice: Receive one monthly bill from Syncro for both Syncro and Guardz licensing; no separate Guardz invoice to reconcile.
• Automated Client-Side Billing: Guardz "Protected User" counts sync daily into Universal Billing, automatically updating recurring client invoices as M365 user counts change.
• Change of Channel Migration: Existing Guardz partners can migrate billing to Syncro with the Change of Channel feature, immediately stopping their direct Guardz invoice.
• Vendor Usage Visibility: Review a single Vendor Usage Report in Syncro to see exactly what is being paid for across the entire client base.
   

Read more here: Guardz. 

AI Ticket Summarization (IT & Team Plans)

AI Ticket Summarization automatically generates a structured, real-time summary on eligible tickets (what the issue is and what's been tried), eliminating the 5–10 minutes technicians typically spend reconstructing context on escalated or reassigned tickets. Summaries refresh automatically when a customer replies, the status changes, or the ticket is reassigned. Not available on the MSP Core Plan.
 

Core Capabilities:

• Automatic Summary Generation: Summaries generate automatically once a ticket has sufficient context, with no per-technician setup required.
• Real-Time Refresh Triggers: Summaries re-generate on customer reply, status change, or reassignment, and can be manually refreshed with a single click.
• Resolution Knowledge Capture: When a ticket is resolved, the system generates a final summary capturing the full ticket history and resolution when available.
• Built-In Feedback Loop: Thumbs-up/down ratings on every summary feed back into model tuning to improve quality over time.

Read more here: AI Ticket Summarization.

Ticket Blueprints

Ticket Blueprints introduce a configuration layer for ticket creation, letting users save a standardized set of attributes, e.g., subject, priority, custom fields, attached worksheets, etc.,  and apply them instantly. Crucially, Blueprints can define complete Parent/Child ticket structures, so an entire multi-step project launches in a single click. This eliminates the manual setup work that has historically delayed project starts and introduced inconsistencies in service delivery.
 

Core Capabilities:

• Comprehensive Attribute Pre-Population: Blueprints support subject, description, issue type, priority, initial status, assigned tech, custom fields, tags, attached worksheets, and relative due dates.
• Parent/Child Project Generation: A single Blueprint can create a Parent Ticket along with all associated Child Tickets, each pre-configured to its own standardized template.
• Per-Ticket Flexibility: All Blueprint-applied settings are fully editable on the new ticket without affecting the source Blueprint, so project-specific adjustments don't disrupt the standard.
• Relative Due Date Logic: Configure due dates as relative offsets (e.g., "Due 7 Days from Creation") that calculate automatically at the moment of ticket creation.
• Permission-Gated Authoring: Blueprint creation and editing is controlled via Security Group permissions, allowing managers to maintain standardization across the team.

Read more here: Ticket Blueprints.

Per-Asset Portal Access

Per-Asset Portal Access introduces a grant-based model for end-user portal visibility, removing the binary tradeoff between View Mine (assigned only) and View All (entire inventory). For organizations supporting remote and hybrid workforces, this is the unlock that makes secure, self-service remote access practical at scale. Employees can launch remote sessions against only the machines they're authorized for, with no risk of exposing the broader asset inventory. For security-conscious IT teams and MSPs, it closes a long-standing gap that has blocked distributed workforce rollouts where View All wasn't an acceptable posture.
 

Core Capabilities:

• Per-User Asset Grants: Grant specific assets to individual end users from the End User detail page via a searchable multi-select field, without exposing the full inventory.
• Unified Portal Asset List: End users see a single asset list combining assigned and granted assets, with no visible distinction or end-user complexity.
• Grant-Aware Permission State: A three-state visibility model preserves grants when permissions change and restores them automatically when reverting from View All to View Mine.
• API Grant Management: GET and PUT on the Contact endpoint expose additional_asset_access and associated_assets, enabling automated provisioning and bulk operations from day one.

Read more here: End User Details & Actions.

Script Execution Audit Logging

Script Execution Audit Logging introduces a centralized record of every script that runs across the fleet, with full attribution of what ran, where it ran, and what triggered it. For IT teams and MSPs operating in regulated industries, or anyone managing fleets where unattended script execution carries operational risk, this closes a long-standing visibility gap and turns ad-hoc script runs into auditable, traceable events.

Core Capabilities:

• Trigger-Type Attribution: Every logged execution records whether it was triggered Manually, by a Policy, by a Schedule, or by Automated Remediation, eliminating ambiguity during incident review.
• Centralized Audit Log: A single, searchable log spans all scripts across the fleet, replacing scattered per-asset visibility with one source of truth.
• Compliance-Ready Records: Detailed execution metadata supports compliance reporting and audit readiness for frameworks that require evidence of administrative action tracking.
• Root-Cause Analysis Support: When an incident occurs, technicians can quickly trace which scripts ran, against which assets, and under what trigger — accelerating root-cause investigation.

Shareable Calendar Links

You can now generate and send personalized scheduling links directly from the Ticket Communications module with this new quality of life update. Clients click the link, view real-time availability, and book a slot — the appointment syncs to the technician's calendar automatically.

Read more here: About the Ticket Communications section.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

API

• RMM alerts and Estimates endpoints have been updated to include date ranges, making searching for individual alerts or estimates more efficient.
• Asset name and serial number has been added to GET /tickets response, making it easier to pull tickets for specific assets.
• Added the ability to return all tickets related to a specific asset.
• Improved billing automation by adding Customer ID and billing status filters to GET /ticket_timers.
• Improved billing automation workflows by adding an is_recurring flag and payment amount to GET /invoices, making it easier to distinguish between one-time and recurring revenue.
• New endpoint added under GET /assets that lists all software installed per asset.

Assets

Corrected the link on the popup when clicking Remote Access for a Mac asset that hasn't been configured with Splashtop permissions.

Cloud Backup

Improved backup resilience for Exchange Public Folders and Online Archive by adding new logic to better handle timeouts from Microsoft and resume backup faster.

Customer Organizations

Fixed an issue where importing web link custom fields for Customer Organizations with http or https would drop the rest of the URL.

End User Portal

• You can now reset a portal user's MFA in a single click. Navigate to the End User, Org Detail, or Org Edit page, select Actions, and click Reset MFA. The user's profile and permissions stay intact while they're prompted to set up a new authenticator on their next login.
• The new End User Portal now includes a Ticket Worksheet Progress section on ticket detail pages, giving your customers direct visibility into worksheet completion without needing to contact your team. Each worksheet marked as Public appears as an expandable accordion showing the title, completion percentage, and task list items in a clean, read-only view.

Invoices

Strengthened Email Loop prevention mechanisms and reduced the chances of triggering incorrectly via invoice email systems.

Microsoft 365 integration

Fixed an issue where edits to the Entra ID User Sync were not saving properly.

Mobile App

• Added bar code scanning capability for searching Assets in the Mobile App.
• Fixed an issue where some drop down lists were not displaying on Android Pixel 10 and 10XL devices.

Payments

Fixed an error which was causing a 500 error when storing payment profiles in the End User Portal.

Purchase Orders

• Fixed Purchase orders not containing the item name or correct account mapping when synced to Xero.
• Fixed an issue with discount percentages on Purchase Orders not saving decimal values.

Reports

• Fixed an issue where the Ticket Count by Customer Report was sometimes inaccurate.
• Fixed an issue where Software Inventory Report (PDF) failed to generate or appear in Report Downloads for large datasets.

Scripts

Fixed an issue which resulted in the inability to Upload .xml or .html Files as Attachments.

Tickets

• Issue Type is now required for Customer Check-In Forms on Custom Widgets. Previously, Issue Type was not required and submissions without Issue Types were generating Leads instead of Tickets.
• When only 1 Customer Organization matches the search string when creating a Ticket, you can now press Enter to create the Ticket with that 1 matching Customer Organization without additional clicks.
• Fixed an issue where the Initial Issue email was not getting sent when tickets were created via the API.
• Fixed an issue where the Ticket Comment email was sent instead of the Ticket Created email when creating a ticket from a Ticket Workflow.
• While filtering Tickets by Technician, technicians in Security Groups for Select Customers will only be able to filter by other technicians in the same Security Group and technicians in Security Groups for All Customers. They will not have the option to filter by technicians in other Security Groups for Select Customers.
• Fixed an issue where archived organizations were available in the ad-hoc filter for customer organization on the Ticket page.
• Fixed an issue which could lead to text in the Labor Log clearing before it was submitted.
• Fixed an issue where the Response Time for the ticket was not calculated when a public note or email was created via API.

Other

Updated Toggle integration to fix a sync issue.