Guardz is purpose-built for MSPs to bridge the gap between robust client security and operational efficiency, transforming technical outcomes into measurable business impact.

The Syncro-Guardz integration automates client invoicing via Universal Billing, eliminating manual billing reconciliation and the financial risk of under-billing for security seats. This low-touch security resale allows MSPs to scale their security business and capture every dollar of margin without the administrative weight.

Watch this short video to learn more:

Notes:

• This integration is optimized for monthly usage-based licensing, streamlining your operations with a flexible billing structure that adapts to your business every month.
• You maintain full control over your rollout, as the Guardz agent is deployed manually at your discretion.

About Guardz

Guardz equips MSPs with a unified security platform across email, endpoint, identity, and cloud. It cuts noise, prioritizes what to fix first, and helps teams detect, contain, and resolve threats faster with 24/7 MDR combining expert analysts and Agentic AI.

The Guardz platform delivers a comprehensive security suite, including:

• A Unified Platform: One cohesive system that replaces vendor sprawl across EDR, ITDR, and Email security.
• Connected Intelligence: Correlated signals that eliminate silos between identities, endpoints, and the cloud.
• Identity-Centric Defense: An identity-driven workspace that produces actionable, context-aware responses.
• Agentic Triage: Intelligent automations that reduce false positives and significantly shorten response times.
• 24/7 Managed Response: Expert human analysts and threat hunting powered by agentic detection.

Pricing

Pricing is per endpoint with no contracts and no minimums.

Note: Syncro displays specific pricing in the Guardz tile, located in the App Center for your Syncro account.

Support

Guardz provides direct support for all tiers of service.

Provision New Accounts 

To provision a new Guardz account, follow these steps:

1. Navigate to Admin > Integrations -  App Center.
2. Click the Guardz tile:
   
   Tip: Start typing or narrow down the tiles using the Security link.
3. Click Provision New Account.

Note: Guardz activation requires additional steps in the Guardz Portal. You’ll receive an email from Guardz to walk you through activation.  

Migrate Existing Accounts

To migrate your existing Guardz instance over to Syncro, follow these steps:

1. Send email to guardz@syncrosecure.com. 
2. When that process is complete, you'll be able to click Link Migrated Account and provide the Guardz Regional Instance and Guardz Account ID:
   

Configure the Guardz PSA Integration

After provisioning or migrating your Guardz account, complete the following steps to connect Guardz to Syncro as a PSA integration.

1. Create a Syncro API token. In Syncro, navigate to Admin > API - API Tokens.
   1. Click +New Token.
   2. On the Custom Permissions subtab, give the token a name. You can leave the Expiration field empty.
   3. Check “Select All Permissions,” then click Create API Token.
2. Connect Guardz to Syncro. In the Guardz platform, navigate to PSA Integrations:
   
   1. Select Syncro.
   2. Paste your API token into the API Key field:
      
   3. Retrieve your Subdomain from your Syncro account and enter it in the appropriate field:
      
      
   4. Retrieve your Base URL from your Syncro account and enter it in the appropriate field:
      
      
   5. Click “Test Connection.” 
   6. Select your Alerts → Ticket sync strategy, then click Next > Customer Mapping.
3. Map your Guardz tenants to your Syncro organizations. The left column displays your Guardz tenants; the right column displays your Syncro organizations:
   
4. Set your preferred mapping defaults, including:
   • Priority mapping
   • Default status mapping
   • Default ticket type