These improvements cover updates from the October 1 release.

New Features

Updating Installed Apps

We’ve expanded our Third Party Patch Management module to deliver greater control and reliability across your fleet.

The core update extends the 'Update if Present' policy setting to all of your custom-added apps, giving you full control over specialized software. You can optionally leverage the new Custom Match String feature to define precisely how an application is identified in Windows, eliminating update failures caused by minor version inconsistencies. We’ve also updated our default app catalog to reflect the most current software available, reducing manual overhead and improving operational efficiency and security.

Read more here: Third Party Patch Management. 
 

Mobile App: Employee Time Clock

The new Employee Time Clock feature in the Syncro Mobile App provides a seamless, one-tap solution for technicians to manage their work hours directly from their mobile device. This reduces administrative overhead, improves time tracking accuracy, and allows technicians to stay focused on providing excellent service.

Read more here: Syncro Mobile: Time Clock. 
 

Ticket View filters in Report Builder

We've added Ticket View filters to all of the Report Builder blocks for Ticket data.  You can now ensure that the ticket metrics and ticket lists reflect the right tickets in customer reports created by the Executive Summary Report Builder and internal reports created by the Internal Report Builder.  

For example, you can create a Ticket View to exclude your project tickets and apply that Ticket View to Visual, Text, and List Blocks in the Executive Summary Report Builder to create reports to show your customers the metrics and the details around the regular ticket work that you have done for them.

Read more here: The Report Builders. 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

Assets & RMM

• Maintenance Mode is now available within Bulk Actions on the Assets & RMM page. This lets you quickly apply the mode to as many assets as you need with a single click, eliminating the time-consuming process of updating them one by one.
• RMM alerts created via the API will now trigger Automated Remediation when the new parameter 'skip_automation' is set to 'false' in the rmm_alerts API call.
• Fixed an issue with the Mac Agent where a hotkey combination could interrupt a chat session.
• New clarifying message will now display when trying to create an asset manually with a serial number that matches an existing asset.
• Saved Asset Searches better enforce requirements for a Display Name and an operator for Policy Folder when using as search criteria.
• The 'Paste' functionality in the File System tab of Backgrounding Tools has been restored, allowing users to efficiently paste copied files and folders as expected.
• The Emsisoft application version under the Antivirus and Installed Apps tabs of Assets now match.
• Fixed an issue where edits to a cloned policy displayed in the Recent Activity section of Assets attached to the original policy.

Backup

• New notification options have been added to the Notification Center for when the first backup has been completed and if a tenant has been disconnected.
• For ease of use, a new Notification Set with the two new backup related notifications enabled has been added to the Notification Center for all Syncro Cloud Backup accounts.  It can be assigned to all technicians who support Syncro Cloud Backup.

Calendars

• Improved Google Calendar integration sync resilience to ensure appointments are being created and synced as expected.
• Addressed an issue that could cause the Calendar modal popup to have its options cut off unexpectedly.

End Users

Enhanced the count on the End User tab of Organizations to be more dynamic based on how the table is filtered.

Invoices

Addressed a UI bug on Recurring Invoices that caused the hover-over icon at the top of the page to not display correctly.

Mobile App

• Fixed a validation error that could cause the email checkbox on Ticket Communications to not be visible if the top level customer had no email but the assigned end user did.
• Now showing “Leave Screen” confirmation dialog when navigating back from creation/edit screens.
• Fixed cases where the Android keyboard could display incorrectly after leaving the Chat module.
• Improved the UI to be more clear when the Ticket Description can be expanded on the Ticket Detail screen.
• Improved page load performance when opening a Ticket Appointment from the Ticket Detail screen.
• Fixed a case where Ticket Comment validation wouldn't display as expected.
• Improved Asset loading performance.

Reports

• Added time period options for Today, Yesterday, This Week, and Last Week to all blocks in both the Internal Report Builder and the Executive Summary Report Builder.
• For users who don't have access to all reports, the sections in which the user can't access any of the reports in the section is now hidden so that the user only sees sections with reports that he or she can access.
• Fixed an issue with rounding on the Ticket Time by Technician Report.
• Fixed an issue with Ticket Tags not showing up in the Ticket List block for Report Builder.
• Fixed an error causing Tech Hours Report to show Timer entries as billable despite Non-Billable setting.
• Fixed an issue with the CSV export of the Asset Audit Report where the Warranty Status was not exporting.

Scripts

Added date validation when scheduling a script to prevent scheduling a script for a date in the past which could cause it to automatically queue and run.

Tickets

• Added a new setting in Ticket Preferences which allows control over the autofill duration inside of the Labor Log modal. You can now choose from 15, 30, 45, or 60 minutes for the duration autofill.
• Updated text coloring in the Labor Log to be easier to read in dark mode.
• Updated the Tech drop down selection in the Labor Log to only show active Users.
• If a technician/user is disabled, ticket communications will no longer be sent to that user.
• Fixed an issue with the calculation of Resolution Time when the ticket is in a status configured to pause the SLA timer.
• Fixed an issue where pinning a comment would affect the display of the comment details.
• Fixed an issue with the Ticket Worksheet progress bar showing an invalid value with worksheets that only contained a Section label.
• The Worksheet deletion action now aligns to other Worksheet update types and will update the Ticket if it's open in a different tab or if another user has it open to properly reflect that the Worksheet was deleted.
• When the toggle to “Disable billing and invoicing for this account” is enabled in Account Settings, the Actions menu on the Ticket Details page no longer offer actions around Estimates and Invoices.
• Fixed an issue with the Ticket View options available to assign to users and the handling when no Ticket Views are assigned to users on the Team Views tab of Ticket View Settings.
• Fixed an issue with adding mentions that include Cyrillic letters.
• Fixed an error which prevented the date/time stamp field in the Timer Log from automatically updating on the Ticket Detail without a page refresh.
• Fixed an issue where the Pause button would not work on the Labor Log when there were more than 10,000 characters in the Note field.
• Fixed an issue in the Email Rules which prevented Contacts from being assigned to Tickets as expected.
• Updated the Ticket Worksheet creation & edit page to be more clear when things are successfully added and saved.
• Changing the Customer Organization assigned to a Ticket with Relevant Assets now results in a pop up message offering the option to either move Assets to the new Customer Organization or remove the Assets from the Ticket.
• A “Show More” link has been added on the End User Portal so that the entirety of long Ticket comments can display.
• Fixed a display issue when editing Billable Time to 00:00:00 that caused the Total for Billable Time to not correctly reflect the new sum.
• Fixed an issue where Issue Type did not display in Ticket Receipts for Tickets with Custom Fields assigned.
• Fixed an issue where checked checkboxes on Ticket Worksheets did not display in printed output of the Ticket Worksheet.

Other

• Updated Xero Invoice sync logic to adhere to Xero's updated security protocols.
• Fixed an issue where purchase order emails to vendors were sent with raw html instead of matching the formatting in the preview.
• Fixed an issue with Bitdefender alerts not firing in Syncro.
• Addressed an issue that led to the hover-over text in the Issues/ToDos section to be cut off.
• Fixed an issue where rich text in Leads was getting lost once a Customer was attached.