These improvements cover updates from the November 5 release.

New Features

Syncro Snapshot

Built in partnership with CyberDrain, Syncro Snapshot is a free and seamless Microsoft 365 tenant security assessment tailored for MSPs. It delivers fast, actionable insights without setup hassles, credential storage, or integration downtime.

Snapshot surfaces critical tenant data, including the current Microsoft Secure Score, and identifies misconfigurations, gaps, and risk exposure across identity, device, app, and data layers.

• Instantly quantify tenant security with a familiar metric: Microsoft Secure Score. Perfect for reporting, compliance, or sales enablement.
• Highlight misconfigurations and remediation needs before they create risk
• Use the report to support cross-sell and upsell opportunities including backup, hardening, monitoring, and managed services.
• Save time, reduce tooling overhead, and standardize assessments across multiple tenants.
   

Read more here: Snapshot Security Assessment.

Power BI Template Hub

Power BI Starter Templates provide a set of pre-built dashboards that connect directly to Syncro account data via the Syncro API. They are simple to set up and easy to modify; the visuals and metrics can be quickly tailored to your business. You also get access to community-driven examples, tips, and resources to help you get even more value from your reports. 

At launch, the following templates are available for customers on all plans in the Community Power BI Template Hub:

• Executive Summary
• Customer Organization Profitability
• Assets Overview
• Tickets Overview
• Technician Performance

As new templates become available, they will be posted to the PowerBI Templates Hub category in the Syncro Community.

Read more here: Community Power BI Template Hub. 

Additional Co-Managed Permissions

We have added more permissions to Security Groups, allowing partners who offer co-managed IT support to give users greater control over assets, scripting, and reporting for their specific customers. Users assigned to a customer-specific Security Groups can now perform more tasks including: 

• Installing Windows patches
• Applying Policies to Assets
• Rebooting Devices
• Adding and Editing Scripts
• Running Reports, specifically Asset Activity Audit, Asset Audit, and reports built from the Executive Summary Report Builder

Read more here: About Co-Managed Support. 

Ironscales Integration

With this integration, you can now seamlessly provision, migrate, and centrally bill for Ironscales, an email security vendor, offering AI-powered threat detection and automated incident response for clients. This transforms email security from a time-consuming, manual process into a highly automated, profitable service offering. 

Read more here: Ironscales. 

For information about what else is coming, please visit the Syncro Platform Roadmap.

Quality of Life Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some Quality of Life improvements and fixes we've made in this release:

Assets

• Fixed an issue where Saved Asset Searches for Bitdefender were not properly filtering for Mac assets.
• Fixed an issue where the total displayed next to the Saved Asset Search name did not respect the user's Security Group if they were restricted to select customers.  It did not show the actual assets, but the total number displayed could be higher than the actual assets returned in the search.
• Fixed an issue where assets in the top level policy folder weren't returning in Asset Saved Searches by Policy Folder Name. 

Calendars

Fixed an issue where hovering a full day appointment caused unexpected UI issues.

Chat

Fixed an issue where chat sessions didn't always terminate properly causing assignment settings in policies to not be respected.

Customer Organizations

• Fixed an issue with slow loading times of Organization pages for Organizations with large communication logs.
• Fixed an issue where the display of the Microsoft Entra ID columns on the End User tab would not be retained.

Invoices

Fixed an issue where the Pay Online and PayPal links didn't display in invoice emails if one of the identified recipients doesn't have an email address configured.

Microsoft 365 Integration

Added logic to prevent admins from having to authenticate multiple times when setting up a new tenant.

Mobile App

• Added 'Assigned Tech' field to New Ticket create page based on the setting in Ticket Preferences from the Web app.
• Improved the home screen loading performance.

Policies

Fixed an issue where editing the option to Skip Offline Assets on a previously saved policy would not update effective policies.

Reporting

• Added a CSV Export option to the Applied Policy Report.
• Added Sortable Columns to Ticket Time Entry Report.
• Fixed an issue where Ticket Time By Customer and Ticket Time Entry Reports were incorrectly showing billable time for the non Billable fields.
• The Site/Address column in the Ticket List block of Report Builder will now display the Site Address consistently.
• Labels on the Tickets Created and Tickets Resolved have been improved to better reflect the data displayed on those reports. 

Tickets

• Added Additional CC fields on Tickets-New page.
• Improved the UI of the Additional CC fields on Ticket-Workflows.
• Adding or removing Additional CC's will now update the listed emails in the Ticket Communication section to reflect the correct list of recipients for Email Communications for the Ticket.
• Fixed a scenario which could lead to recurring tickets not generating when expected.
• Fixed an issue when downloading a PNG would instead first open it into another tab in the browser unexpectedly.
• Fixed an issue where multiple tickets could be created when quickly clicking the Create Ticket multiple times.
• Fixed an issue that could lead to a disabled labor product showing in the Labor Log as 'unknown'.
• Fixed an issue with email replies from GWSMO not posting to ticket communications.
• Fixed an issue where tickets re-opened due to a customer reply could be assigned to disabled technicians when the original ticket was assigned to a technician now disabled.
• Fixed an issue that could cause the system to time out when creating a ticket.
• Fixed an issue with the API where Ticket Worksheets were not updated as expected via the API.

Other

• Added Contact Tags to the PDF/Email Ticket Templates list.
• Fixed a case where the 'Contact - Was created' Notification set stopped working.
• Update the Product Description field on the Products & Services Index to wrap more appropriately within the page.