When you need to restore Teams Channel or Private Chat messages, follow these steps.

Navigate to the Backup Portal

1. Navigate to the Syncro Tenant's Details Page. 
2. In the Cloud Backups section, locate the row for “Teams Chats” in the Service column, then click Restore:
   
   The Backup Portal displays the Teams Chats page. 
3. Depending on what you're looking to restore, see Channel Chat Messages or Private Chat Messages.

Channel Chat Messages

To restore Channel messages:

1. On the left side, select the Team and Channel. The right side shows the chat messages based on your selection:
   
   Tip: If you're looking to restore something specific, an alternative to browsing the folder structure is to enter some text and use the “Filter by Team and Channel” field at the top left of the page, and/or the “Search by Content and Sender” dropdown above the displayed chat messages. For the latter you can also specify a date range and the From/To. 
2. Continue with Restore Chat Messages.

Private Chat Messages

To restore Private Chat messages:

1. Use the dropdown menu in the upper left corner to search for and select the name/email of any user who participated in the private Chat.  
2. On the left side, expand the “Private Chats” item and click on the specific conversation you want to restore. The right side shows the chat messages based on your selection.
   IMPORTANT: If you are not part of the private chat conversation, you will not be able to read the chat messages in the Backup Portal, nor will you be able to search/filter. (When this is the case, you'll see the text “Restricted" and will not be able to use the search filters.) If you are an Administrator, however, you can still download them.
3. Continue with Download Private Chat Messages.

Restore Chat Messages

1. Click Restore, then in the "Restore Options" window, enter a New Team Name. The date range is pre-filled if you already selected one; you can change it here regardless. If you want a new Channel to be Private, select the radio button.
   Note: It is not possible to restore Channel chat messages to their original location, which is why you'll need to specify a new Team. 
2. Click Restore. The restoration may take some time.

The new Team is created and the selected channel chat messages restored to that Team.

Download Private Chat Messages

Administrators can recover the Private Chat messages via Download. 

To download the selected chat discussion, click Download and select the file format (Txt, Csv or Excel): 

A list of chat discussions downloads to your workstation in the selected format. 

Note: If you filtered the messages using the search options, only the list of messages returned by the search are downloaded.