When you need to restore OneDrive files or folders for a user, follow these steps:

1. Navigate to the Syncro Tenant's Details Page. 
2. In the Cloud Backups section, locate the row for “OneDrive” in the Service column, then click Restore:
   
   The Backup Portal displays the OneDrive page.
3. Use the dropdown menu in the upper left corner to search for and select the affected user's name/email. You'll see all their folders and files:
   
4. To restore all folders and files, click Restore and then select Restore All. Alternatively, select a folder in the left side panel, then check the box(es) next to the subfolders and/or files you want to restore. 
   Tips: 
   • If you're looking to restore something specific, an alternative to browsing the folder structure is to enter some text and use the “Search Files & Folders” field. 
   • You might also want to Download or Restore Single File Versions.
5. Depending on your selection, click “Restore All” or “Restore Selected,” then specify any of these options:
   • Restore to User: This is the target account for the restoration. The same user account is selected by default, but you can also restore the folders/files to another user account in the same Microsoft 365 tenant.
   • Restore to a Custom Folder: Optionally, check this box to specify a target folder for the restoration. By default folders/files will be restored to their original location (i.e. the same folder(s) where they are located in backup). 
   • Restore from a Past Date: Optionally, check this box to specify a date from which the folders/files will be restored. The current date is the default, but you can select any past date from the calendar. This restores the folders/files as they were on that specific date. 
6. Once you've verified your choices are correct, click Restore. The restoration may take some time.

Download or Restore Single File Versions

Administrators can download files from OneDrive backup. The advantage of this method is that you can see which dates have a new version of a file.

Notes: The download option appears only when viewing your own files, and is currently limited to single file versions only.

1. Using the folder structure, navigate to a specific file that you want to download to your local workstation.
   All the backed up file versions for the selected file appear in the right side panel:
   
2. Click the File you want to download or restore.
3. Use the radio buttons in the right side panel to select the correct revision.
4. Then:
   1. Click Download, or
   2. Click Restore to initiate the restoration process.