When you need to restore OneDrive files or folders for a user, follow these steps:

1. Navigate to the Syncro Tenant's Details Page. 
2. In the Cloud Backups section, locate the row for “OneDrive” in the Service column, then click Restore:
   
   The Backup Portal displays the OneDrive page.
3. Use the dropdown menu in the upper left corner to search for and select the affected user's name/email. You'll see all their folders and files:
   
4. To restore all folders and files, click Restore and then select Restore All. Alternatively, select a folder in the left side panel, then check the box(es) next to the subfolders and/or files you want to restore. 
   Tips: 
   • If you're looking to restore something specific, an alternative to browsing the folder structure is to enter some text and use the “Search Files & Folders” field. 
   • You might also want to Restore Single File Versions.
5. Depending on your selection, click “Restore All” or “Restore Selected,” then specify any of these options:
   • Restore to User: This is the target account for the restoration. The same user account is selected by default, but you can also restore the folders/files to another user account in the same Microsoft 365 tenant.
   • Restore to a Custom Folder: Optionally, check this box to specify a target folder for the restoration. By default folders/files will be restored to their original location (i.e. the same folder(s) where they are located in backup). 
   • Restore from a Past Date: Optionally, check this box to specify a date from which the folders/files will be restored. The current date is the default, but you can select any past date from the calendar. This restores the folders/files as they were on that specific date. 
6. Once you've verified your choices are correct, click Restore. The restoration may take some time.

Restore Single File Versions

To restore a single file version, follow these steps:

1. Using the folder structure, navigate to a specific file.
   All the backed up file versions for the selected file appear in the right side panel:
   
2. Click the File you want to restore.
3. Use the radio buttons in the right side panel to select the correct revision, then click Restore to initiate the restoration process.