Since the release on March 4, here are some quality of life improvements that we have made in Syncro:

API

• The all_comments parameter of the Tickets API now defaults to false if it is not provided which means that only the initial comment or ticket description is returned. The Ticket Comments endpoint is the recommended path to retrieve the full comment history of tickets.
• Fixed a bug which prevented Invoice Due Date from updating via an API call.
• Fixed an issue where some parameters were ignored when used with the query parameter on the Tickets API endpoint.

Assets

• To help partners maintain HIPAA compliance and end-user transparency, we’ve introduced granular session notification controls for Syncro Remote with Splashtop. In the remote access policy settings, you can now customize notification types, including popups, banners, or both, and ensure they remain non-dismissible throughout a remote session on Windows, Mac, and Linux assets. 
• Improved Mac Agent Monitoring to significantly reduce false offline alerts. This update provides a more stable monitoring experience and ensures your uptime reporting for Mac agents is more accurate.
• Users assigned to Security Groups for Select Customers with the permission to broadcast messages to assets now have 2 options: send to all assets of a particular Customer Organization within their Security Group or to all assets in a Saved Asset Search within their configured Customer Organizations.
• Fixed an issue which resulted in Non Global Admin Users being unable to clear RMM alerts.
• Fixed an issue where alerts were not getting triggered when an SNMP device goes offline for longer than the configured threshold in the policy assigned to that device.

Customer Organizations

Fixed an issue where the Customer Organization Tag permissions were not working for users without additional unrelated permissions.

End User Portal

Fixed an error which could lead to not being able to paste into a Ticket Comment in the Customer Portal under certain conditions.

Invoices

• Fixed an issue with bundles not retaining ticket details when added to invoices.
• Fixed an issue where bundles did not display in the right order on invoices.
• Fixed an over eager validation which could lead to a line item to not apply as expected to a recurring schedule.
• Fixed an error which resulted in cases where Payments were not always automatically importing from Xero.

Mobile App

Fixed a back-end error which could lead to the search in the mobile app not returning desired results consistently.

Reports

• Fixed an issue where the PDF file from the Executive Report Summary Report Builder was not getting created.
• Added a CSV column to the Ticket Time by Technician (Tech_hours report).
• Fixed a bug where "Ctrl+P" on Reports page only prints 1 page now, not the full length report as expected.
• Fixed an issue where Report Builders > Antivirus Coverage Visual Block throws generation error when target Customer has Syncro Device Assets but no Managed Antivirus enabled.

Tickets

• Real-Time "Ticket Status Changed" automations now support the Resolved status. This allows you to execute critical final steps the second a ticket is closed, such as: instantly sending CSAT surveys, clearing process-driven tags, or triggering follow-up workflows. These automated actions ensure a consistent and professional end to every customer interaction.
• Improved Assignee/Subscriber selection for Tickets. Users will now only see relevant comanaged users in the Ticket Assignee and Subscriber fields based on their assigned permission groups.
• Fixed an issue where Ticket Automations configured to unassign technicians from tickets was not working.
• Fixed an issue where credentials in Secret (Encrypted) Ticket Custom Fields were no longer accessible from the Ticket Details page without clicking Edit.
• Fixed an issue which led to 'Re-Assign to Tech if Breached' feature in SLA settings not triggering as expected.

Other

• Optimizations have been made in Search All Things to prevent time-outs in general.
• Fixed an issue where users in Security Groups configured for Select Customers could experience timeout errors when searching on the Asset page or through Search All Things.
• Addressed issues with timeouts running Database Exports.
• Fixed an issue where line breaks in the Message field for Store Credit resulted in a 500 Error.