About ACH Direct Debit Payments

You can start paying via ACH Direct Debit at any point during your time with Syncro. ACH Direct Debit can only be used to pay for your invoices to Syncro and cannot be used to receive payment from your own customers.

Anyone with a bank account located in the US can utilize ACH Direct Debit and there is no minimum dollar amount required. All payments will be in USD and we do not offer payments in other currencies.

ACH Direct Debit transactions are processed via our payment gateway partner, GoCardless. View GoCardless’ Privacy Policy here.

Set Up ACH Direct Debit

To set up ACH Direct Debit, navigate to the section in this document that is best suited for your current subscription status.

Due to the nature of ACH Direct Debit, there are waiting periods while your bank is processing authorizations and transactions. The waiting periods can take various amounts of time and we do not have any way to quicken the process.

Once you have set up ACH Direct Debit and the bank authorization process is completed, future payments will process quicker. If ACH Direct Debit is removed as a payment method, any attempt to set up ACH Direct Debit afterwards will go through the authorization process again.

Update Your Payment Method With an Active Subscription

If you have an active subscription and you would like to start paying your invoice via ACH Direct Debit, follow the instructions below.

Note: If you would like to change your existing subscription and use ACH Direct Debit, you will need to update your payment method prior to making the subscription change.

Pay for Your New Subscription via ACH Direct Debit

If you are currently on a trial subscription or do not have an active subscription, you can follow the instructions below to pay via ACH Direct Debit.

First time ACH Direct Debit authorizations can take anywhere from 1-5 business days to process. You will, however, not have to wait this long in order to have an active subscription. Your subscription will be active while we wait for the authorization to process. If the authorization fails or is declined, you will be notified via email and your subscription will go into a past-due state. You will have a short period of time to update your payment information prior to the subscription expiring.

Use a Different Payment Method

If you no longer want to use ACH Direct Debit as your payment method, you can do so with the instructions given in the below sections. Navigate to the section below that best fits your current situation.

For Future Invoices

In order to remove ACH Direct Debit as your payment method, you will have to replace it with valid credit card information. Our system only allows one payment method to be on file at a time. You must have a valid payment method on file.

You can update your payment method by following the instructions below:

1. Navigate to the Admin tab in your Syncro account.
2. Under Syncro Administration, click Account Settings.
3. Click Update Payment Method.
4. Ensure the “Credit Card” option is selected.
5. Enter your credit card information and click Update at the bottom of the page.

You can also contact our Billing Support at billing@syncromsp.com for additional help. Please note, you will need to contact us at least 5 days prior to your next scheduled payment or invoice to ensure your payment method is updated before your next payment is processed. Requests to revoke authorization must come directly from an email connected to an active Admin user on the account.

If a scheduled invoice is due during this time, it may still be honored using the previous payment method. We cannot guarantee that the payment method will be updated prior to the scheduled invoice processing. Once a payment using ACH Direct Debit has entered the scheduled or processing state, we are unable to void payment and it will not be eligible for a refund.

Within 24 Hours of First Time Setup

If you have just finished entering your bank information for ACH Direct Debit authorization, you maybe able to stop the authorization from progressing. There is a 24 window of time after entering your bank information where you may be able to revoke the authorization before the transaction has started.

In order to remove ACH Direct Debit as your payment method you will have to replace it with valid credit card information. Our system only allows one payment method to be on file at a time. You must have a valid payment method on file.

To update your payment method, follow these steps:

1. Navigate to the Admin tab in your Syncro account.
2. Under Syncro Administration, click Account Settings.
3. Click Update Payment Method.
4. Ensure the “Credit Card” option is selected.
5. Enter your credit card information and click Update at the bottom of the page.

You may also request to revoke the authorization within24 hours of the first time initiation by contacting Syncro at billing@syncromsp.com with the subject “Revoke ACH Authorization” or by calling us at +1 415-523-6363. Requests to revoke authorization must come directly from an email connected to an active Admin user on the account.

We cannot guarantee that the payment method will be updated prior to the authorization being finalized. Once a payment using ACH Direct Debit has entered the scheduled or processing state, we are unable to void the payment, and it will not be eligible for a refund.

If you stop an authorization from processing that was earmarked to pay for an invoice, that invoice will remain due and payable. Any credit card information entered into our billing system to replace your bank information will be used to collect any payments due at that time. If the payment attempt is not successful, your account will go into a past-due status.

If you have any questions, you can contact us at billing@syncromsp.com.