Syncro's expanded partnership with Splashtop means we can bring you Splashtop SOS.

Splashtop SOS means that you and your team can provide your end users with attended remote support the second you’re needed, with or without the Syncro agent already installed. Whether you’re onboarding a new account or troubleshooting an issue with your end user’s mobile device, you can skip the onsite trip and level up your MSP toolbox with Splashtop SOS.

Priced at just $18 per tech per month, you can choose which technicians have access to initiate SOS sessions from anywhere within Syncro.

Enable Splashtop SOS

Note: You must be a Syncro Administrator to enable Splashtop SOS.

To enable Splashtop SOS for your technicians, follow these steps:

1. Navigate to the App Center and click the Splashtop SOS card:
   
2. On the App Settings page, select which of your technicians should have SOS access, then click Save:
   
   Syncro asks you to confirm that you’ll begin incurring usage costs by enabling Splashtop SOS access:
   
3. Click Confirm.

Initiate an SOS Session

With SOS enabled, technicians have an option to quickly initiate SOS sessions from wherever they are in Syncro:

1. From the global New menu, select “Splashtop SOS Session:”
   
2. Click Copy Link and provide the Splashtop SOS URL shown in the pop-up to your end user:
   Note: There are several ways to offer the Splashtop SOS link to your end users. Give it to them over the phone, in a ticket communication or email, via a canned response in tickets, or even as a saved URL in the Syncro agent system tray menu.
3. When the end user accesses the URL, the SOS streamer automatically downloads. Upon launching the Streamer, they’ll be provided with the one-time 9-digit access code:
   
4. Enter the 9-digit code in Syncro to initiate the Splashtop SOS remote session:
   The remote session begins once you enter a valid code. 
   Note: You’ll be prompted to download the Splashtop Viewer if you haven’t already done so.
   

View Splashtop SOS Billable Usage

To track existing Splashtop Remote Access charges as well as SOS add-on usage charges, use the Splashtop Billable Usage Summary report, which you can find in Reports under RMM:

If Splashtop SOS is enabled, the Current and Next Billing period usage for SOS is included in the report:

FAQs