These improvements cover updates made since the September 11th release.

New Features

Ticket View Configuration Updates

We’ve added a set of new filtering and grouping options to Ticket Views including Ticket Views by Customer Type using Customer Tags; Ticket Views for all tickets with SLAs; and Ticket Views to include tickets without any Issue Type.  You can also now group your tickets by Customer or by Customer Type using Customer Tags.

Read more here: Create Ticket Views.

Customer Portal Branding Updates

This update adds new ways to customize the Syncro Customer Portal to match your brand. These new customization options include:

• A custom color picker with the ability to set your exact primary brand color to help ensure that your Syncro Customer Portal reflects your company accurately. 
• An updated logo uploader with built-in cropping tool and CSS updates to optimize how we display the logo in the Customer Portal header, letting users fine-tune and adjust their logo as needed to ensure it’s accurately displayed in the portal
   

Read more here: Update Your Syncro Account.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

We're listening to your requests and making improvements to make Syncro work better for you. Here are some improvements and fixes we've made since the last release:

Tickets

• Fixed an issue that was preventing the Restore function from applying the restored body in Ticket Communications.
• Fixed an issue that could result in Canned Responses being inserted in an incorrect manner on Tickets.
• Alphabetized a Ticket Custom Field drop down list in Ticket Workflows to make it easier to parse.
• Fixed a case where an exceptionally long Rich Text comment could extend outside the bounds of the ticket comment bounds.
• Fixed an issue with Text Restore that was not triggering properly when Ticket fields were being updated.

Customer Portal

Resolved bug where client portal could see an option for chatting with Syncro support.

Invoices

• Fixed cases in certain locales where quantity values were displayed incorrectly in PDFs.
• Fixed an error that was causing a slow load on some Recurring Invoices resulting in a 500 error.

Scripting

• Fixed cases where template tags were not rendering as expected in the script output.
• Fixed an issue that was preventing template tags from being passed to scripts as expected when using Automated Remediation.

Calendar

Appointments with long summaries synced from Google Calendar will now line wrap.

Other

• Added support for numerical domains in the Verified Domain feature.
• Fixed a case where some Asset data was not correctly loading which resulted in a page load error.
• Fixed an issue preventing the Quick-Switch-User Pin entry from allowing logins.
• Fixed an issue where ScreenConnect was not automatically starting the session.