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Domotz Integration

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Updated at Nov 21, 2024
By Dee Zepf

Table of Contents

What it Does Overview What You Will Need

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Note: This document has been imported from the former KB and has not yet been verified.

 

What it Does

  • Connect your Syncro account with Domotz under Shared Alerts so your MSP business can start actioning network and device issues immediately.
  • Improve your MSP customer support processes by actioning critical issues and events faster and more efficiently.
  • Domotz will automatically create and update your Syncro tickets when a specific network or device event occurs.
  • Tickets are automatically updated by Domotz. For example, if a device goes down and then goes up, Domotz will automatically update the Syncro ticket.
  • In addition, with the Syncro integration, if a previous ticket is closed and a new event occurs with the same device, the new ticket will also reference the previous ticket.

Overview

Domotz wrote an awesome knowledge base article that we'd only be repeating: Domotz-Syncro Integration. 

What You Will Need

1. API Token:

  • Needed permissions:
    • Customers – List/Search
    • Tickets – View Details
    • Tickets – Create
    • Tickets – Edit

2. Have your Syncro subdomain handy (the URL in your browser field).

  • Should look like yoursubdomain.syncromsp.com

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